Lead Medical Services Assistant

Position Details Position Information Recruitment/Posting Title Lead Medical Services Assistant Job Category Staff & Executive - Healthcare - Medical and Patient Services Department RWJ - Neurosurgery Overview New Jersey's academic health center, Rutgers Biomedical and Health Sciences (RBHS) takes an integrated approach to educating students, providing clinical care, and conducting research, all with the goal of improving human health. Aligned with Rutgers University-New Brunswick and collaborating university wide, RBHS includes eight schools, a behavioral health network, and five centers and institutes that focus on cancer treatment and research, neuroscience, advanced biotechnology and medicine, environmental and occupational health, and health care policy and aging research. Our faculty are teachers, clinicians, and scientists with unparalleled experience who advance medical innovation and provide patient care informed by the latest research findings.

We offer an outstanding education in medicine, dentistry, pharmacy, public health, nursing, biomedical research, and the full spectrum of allied health careers. Our clinical and academic facilities are located throughout the state-at Rutgers University-New Brunswick, including Piscataway; and at locations in Newark, Scotch Plains, Somerset, Stratford, and other locations. Clinical partners include Robert Wood Johnson University Hospital in New Brunswick, Newark's University Hospital in Newark, and other affiliates.

Through this community of healers, scientists, and scholars, Rutgers is equipped as never before to transform lives. Posting Summary Rutgers, The State University of New Jersey, is seeking a Lead Medical Services Assistant for the department of Neurosurgery at the Robert Wood Johnson Medical School. The primary purpose of the Lead Medical Services Assistant is to serve as a core member of the practice operations team.

This position is responsible for assisting in the implementation of the daily operations of the practice as directed by the Practice Manager to support effective and efficient practice operations. Among the key duties of this position are the following:

• Models and ensures the delivery of exceptional patient experience across all touchpoints including in-person, telephone, and telehealth interactions and provides service recovery when needed.
• Ensures team advises patients regarding preparation of necessary forms and counsels patients regarding paperwork requirements.
• Ensures all pre-certification and/or prior authorization from insurance companies for patient management are obtained at least 10 business days before the IR procedure/surgery date and started at least three business days after received (auth needed work queue).
• Ensures all provider EMR and other correspondence to physicians, patients and other providers occurs within one business day of receipt as evidence by team in basket management.
• Monitors patient flow throughout the day and proactively address delays or workflow concerns, escalating to leadership when necessary.
• Performs any online functions, in the clinical or financial systems, as the technology and processes evolve.

FLSA Nonexempt Grade 210 Salary Details Minimum Salary 31.760 Mid Range Salary 32.260 Maximum Salary 33.230 Offer Information The final salary offer may be determined by several factors, including, but not limited to, the candidate's qualifications, experience, and expertise, and availability of department or grant funds to support the position. We also take into consideration market benchmarks, if and when appropriate, and internal equity to ensure fair compensation relative to the university's broader compensation structure.

We are committed to offering competitive and flexible compensation packages to attract and retain top talent. Benefits Rutgers provides a comprehensive benefits package to eligible employees. The specific benefits vary based on the position and may include:

• Medical, prescription drug, and dental coverage
• Paid vacation, holidays, and various leave programs
• Competitive retirement benefits, including defined contribution plans and voluntary tax-deferred savings options
• Employee and dependent educational benefits (when applicable)
• Life insurance coverage
• Employee discount programs

Position Status Full Time Working Hours Standard Hours 40.00 Daily Work Shift Work Arrangement This position requires a fully on-site work arrangement.

Union Description Teamsters 97 Payroll Designation PeopleSoft Seniority Unit Terms of Appointment Staff - 12 month Position Pension Eligibility PERS Qualifications Minimum Education and Experience * At least one (1) year of relevant experience in a medical office setting. Certifications/Licenses

• Meets the New Jersey Board of Medical Examiners definition of a "Certified Medical Assistant" as outlined in NJAC 13:35- 6.4(a)2.
• Active certification required.

Required Knowledge, Skills, and Abilities Preferred Qualifications Equipment Utilized Physical Demands and Work Environment

• Physical Demands: Standing, sitting, walking, talking and hearing. No special vision requirements.

  Must be able to lift or exert force up to ten (10) pounds.

• Work Environment: Moderate noise environment with some exposure(less than 1/3 of the time)to bloodborne pathogens requiring the use of personal protective equipment; some potential exposure(less than 1/3 of the time)to hazardous waste.

Special Conditions Posting Details Posting Number 25ST1822 Posting Open Date Special Instructions to Applicants Regional Campus Rutgers Biomedical and Health Sciences (RBHS) Home Location Campus Downtown New Brunswick City New Brunswick State NJ Location Details Pre-employment Screenings All offers of employment are contingent upon successful completion of all pre-employment screenings. Immunization Requirements Under Policy 100.3.1 Immunization Policy for Covered Individuals, if employment will commence during Flu Season, Rutgers University may require certain prospective employees to provide proof that they are vaccinated against Seasonal Influenza for the current Flu Season, unless the University has granted the individual a medical or religious exemption. Additional infection control and safety policies may apply.

Prospective employees should speak with their hiring manager to determine which policies apply to the role or position for which they are applying. Failure to provide proof of vaccination for any required vaccines or obtain a medical or religious exemption from the University will result in rescission of a candidate's offer of employment or disciplinary action up to and including termination. Equal Employment Opportunity Statement It is university policy to provide equal employment opportunity to all its employees and applicants for employment regardless of their race, creed, color, national origin, age, ancestry, nationality, marital or domestic partnership or civil union status, sex, pregnancy, gender identity or expression, disability status, liability for military service, protected veteran status, affectional or sexual orientation, atypical cellular or blood trait, genetic information (including the refusal to submit to genetic testing), or any other category protected by law.

As an institution, we encourage all qualified applicants to apply. For additional information please see the Non-Discrimination Statement at the following web address: Supplemental Questions Required fields are indicated with an asterisk (*).

• * Do you meet the New Jersey Board of Medical Examiners definition of a "certified medical assistant" as outlined in NJAC 13:35-6.4(a)2?
• Yes
• No
• * How many years of relevant experience in a medical office setting do you have?

(Open Ended Question) Applicant Documents Required Documents

• Resume/CV
• Certifications/Licenses

Optional Documents * Cover Letter/Letter of Application