Lead - Student Affairs

Job Title: Lead - Student Affairs Company: University of Bristol, Mumbai Enterprise CampusReports To: Director Campus Operations & RegistrarLocation: MumbaiEmployment Type: Full-time, Permanent Role PurposeThe Lead - Student Affairs will lead the development, implementation, and continuous enhancement of a holistic student support ecosystem that promotes student well-being, inclusion, engagement, and success. The role ensures alignment with the academic ethos of the University of Bristol (UK) while meeting regulatory expectations in India.

Key Responsibilities1. Student Welfare Strategy & GovernanceDesign and implement a comprehensive Student Welfare Framework aligned with the University of Bristol's global standards.Implement policies related to:Student well-being and mental healthSafeguarding and grievance redressalAnti-ragging and anti-discriminationInclusivity and accessibilityEnsure compliance with UGC, local regulations, and international best practices.Serve as Secretary/Lead for Student Welfare Committees (e.g., Anti-Ragging Committee, ICC, Grievance Redressal Committee).2. Student Support ServicesOversee delivery of key services including:Counselling and mental health supportHealth services and emergency responseDisability support and learning accommodationsInternational student support (visa, cultural integration, transition support)Establish partnerships with external service providers (counsellors, healthcare, NGOs).3.

Student Engagement & Campus LifeDrive student engagement initiatives including:Clubs, societies, and student-led activitiesCultural, sports, and co-curricular programmesStudent leadership and representation frameworks (Student Council)Foster a vibrant, inclusive, and safe campus environment.4. Safeguarding, Well-being & Crisis ManagementLead safeguarding initiatives and ensure student safety and dignity at all times.Develop crisis management protocols for:Mental health emergenciesHarassment or misconduct casesHealth and safety incidentsAct as a key escalation point for sensitive student issues.5. Student Grievance & Discipline FrameworkOversee fair and transparent handling of:Student grievancesDisciplinary mattersCode of conduct violationsEnsure due process, documentation, and timely resolution.6.

Collaboration & Stakeholder ManagementWork closely with:Academic teams and Programme DirectorsRegistry, Admissions, and OperationsUK Home Campus Student Services teamsAct as a bridge between students and institutional leadership.7. Data, Insights & Continuous ImprovementMonitor student well-being indicators, engagement metrics, and satisfaction (NSS/NPS).Analyse trends and implement improvement initiatives.Prepare reports for senior leadership and regulatory bodies.8. Team Leadership & OperationsBuild and lead the Student Welfare team (counsellors, student support officers, engagement leads).Develop SOPs, service standards, and SLAs.Manage budgets and vendor relationships.

Key Deliverables / KPIsStudent satisfaction and engagement scoresReduction in grievance resolution timelinesEffective implementation of welfare policies and complianceParticipation rates in student activitiesWell-being program utilisation metrics

Qualifications & ExperienceMaster's degree in any discipline.4-6years of experience in student affairs / student services / campus life.Experience in international or transnational education environments preferred.Strong understanding of UGC regulations, safeguarding norms, and student well-being frameworks.

Key CompetenciesStudent-centric mindset with high empathy and integrityStrong leadership and stakeholder management skillsCrisis handling and conflict resolution capabilitiesPolicy development and governance expertiseCross-cultural sensitivity and global outlook

Preferred AttributesExperience in setting up student welfare functions for a new campusExposure to UK higher education systems and practicesAbility to build scalable and tech-enabled student support systems

Why Join UsJoin the founding team of the University of Bristol's Mumbai Campus and play a key role in shaping an exceptional student experience from the ground up. This is a unique opportunity to build and lead student welfare and well-being initiatives at a globally renowned UK university, fostering a safe, inclusive, and vibrant campus community while working in a dynamic international higher education environment.