Manager, Applications Support

Job Category: Information Technology - IT Project Management

Job Description

Position: Manager, Applications Support

Location: Bothell

Experience: 2-5 years

Qualifications: Bachelor's degree or equivalent work experience

Additional Considerations: Relo, Bonus

Responsibilities

1. Work with operational teams to plan objectives and strategies to comply with professional standards and address business risks.
2. Collaborate cross-functionally with business teams to drive improvements, execute tactics, and support business-impacting issues.
3. Review, coordinate, and manage team work.
4. Build and maintain vendor relationships to align expectations and manage service delivery, including work products, timing, and value.
5. Understand complex issues and apply knowledge to various situations.
6. Identify technological developments and assess their impact on the business.
7. Utilize current technology and tools to improve service effectiveness.
8. Provide 24/7 support as needed.

Qualifications & Experience

• 5+ years management experience preferred.
• Strong communication skills, both written and verbal.
• Experience managing budgets and working with cross-functional or multiple departments.
• Ability to manage remotely across geographically diverse locations.
• Supporting production applications and managing trouble tickets for 5+ years.
• Coordinating development efforts with stakeholders including business analysts, project managers, developers, customers, and vendors for 4+ years.
• Business/functional analysis experience for 2+ years.
• Experience working directly with business partners on operational issues and communicating effectively with senior management and dispersed customers.
• Preferred experience in Websphere, CQ, E-commerce or web-commerce, Wireless industry support (financial, customer support, provisioning, billing).

Additional Information

All your information will be kept confidential according to EEO guidelines.

Direct Staffing Inc