Manager, Client Experience

A hungry, strategic, creative, collaborative client expert who wants to make a difference on the accounts you work on and the agency you join. You have an outlook that is:

• Team oriented “we” over “I”
• Positive and inspirational
• Energized and charismatic
• Humble and inquisitive
• Agile and adaptable

About us

A fast-growing, small agency with big reach. We have a simple but powerful belief: every patient, disease and therapy is different – therefore every message, stakeholder, and challenge needs to be approached in a unique way. We are made up of:

• Storytellers
• Strategist
• Digital natives
• Writers
• Designers
• Builders

What You Will Be Doing

Our team is seeking a Manager with client experience and healthcare communications expertise to serve as a counselor to our clients for one of our largest and fastest growing accounts. As a Manager, you will be responsible for developing and executing strategic integrated communications programs, supporting overall strategy, and advising healthcare clients. You will be a conceptual thinker with exceptional organizational and prioritization skills.

In addition, you should have an agency background in healthcare communications with experience working on pharmaceutical products and/or disease education programs, as well as knowledge of the media landscape and considerations in this space. The ideal candidate will have broad interest and experience in healthcare communications, social/digital workstreams, managing regulatory/compliance challenges, and product launches.

Responsibilities

• Manage client expectations, ensuring quality standards are met and desired results are delivered on budget
• Coordination among multi-disciplinary team of creative, digital, strategy, medical, editorial, video production, web development, etc
• Develop a range of materials including social media ads, banner ads, websites, brochures, congress materials, various print and digital materials
• Build relationships with clients and partner agencies while managing respective status documents to ensure all stakeholders are up to date on workstreams
• Manage regulatory submissions and consolidating feedback for implementation
• Internal routing of materials for multi-disciplinary reviews
• Partner with project management on timeline development
• Ensure the extended team stays on track with project timelines and completes action items
• Daily management and updates to internal status documents
• Identify training and development needs of junior staff and provide opportunities that enable staff members to reach their full potential
• Assist leadership team in financial management for client budgets

Basic Requirements

• At least 4 years' experience at an advertising agency (healthcare experience required)
• Industry experience in healthcare communications and/or pharmaceuticals
• Experience launching a healthcare product or campaign with multi-channel initiatives
• Fluency with regulatory submission processes
• Strong presentation skills, poise, and professionalism
• Experience with estimate creation, budgeting, and financial management skills
• The ability to manage multiple projects at various stages simultaneously
• Be a self-starter who works well within a highly collaborative, multi-disciplinary team
• BA or BS in Communications, Marketing, Advertising or in a related field