Manager IT Change Management
Manulife
Job Description
Role Overview
This role is responsible for the day-to-day execution and governance of the IT Change Management process, including change reviews, Change Advisory Board (CAB) coordination, emergency change management, and stakeholder engagement. The successful candidate will help maintain the stability and integrity of production environments by ensuring changes are appropriately assessed, approved, and implemented in alignment with ITIL practices and organizational standards.
What You Will Do
Execute and govern the IT Change Management process, evaluate change requests, ensure adherence to established change management policies, coordinate and facilitate Change Advisory Board (CAB) meetings, monitor and coordinate the execution of approved changes, and provide guidance on change management processes.
Why It Might Be a Fit
The successful candidate will have 5+ years of experience in IT Change Management, IT Service Management (ITSM), or IT Operations, strong knowledge of ITIL Change Management principles and practices, and experience working within a high-volume enterprise environment.
Requirements
- 5+ years of experience in IT Change Management, IT Service Management (ITSM), or IT Operations
- Strong knowledge of ITIL Change Management principles and practices
- Experience working within a high-volume enterprise environment
- Familiarity with Change Advisory Board (CAB), Emergency Change Requests (ECR), and change governance workflows
- Risk‑based change assessment and approval processes
- Multi‑segment or global IT environments
- Demonstrated ability to manage multiple priorities while maintaining operational effectiveness
- Strong communication, collaboration, and relationship‑building skills, with the ability to engage stakeholders at all levels
- Strong attention to detail and commitment to process accuracy, governance, and compliance
Benefits
- Health insurance
- Dental insurance
- Mental health insurance
- Vision insurance
- Short‑term disability insurance
- Long‑term disability insurance
- Life insurance
- AD&D insurance
- Adoption/surrogacy benefits
- Wellness benefits
- Employee/family assistance plans
- Retirement savings plans
- Financial education and counseling resources
- Paid time off program
- Holidays
- Vacation
- Personal days
- Sick days
- Statutory leaves of absence