Manager Of Networking Engineer (Buenos Aires)

Network Rapid Response Manager (NRR)

As a Network Rapid Response Manager (NRR), you will help lead the NRR team in Incident and Problem Management while performing Major Incident resolution, Incident Reduction, and Team Mentorship. You will build a meaningful engineering discipline, combining processes, tools, and DevOps to develop creative engineering solutions to operations problems. The Network Engineer must have a strong knowledge of routing and switching, load balancing, proxies, and firewalls.

Experience in protocol analyzers (NetFlow, Riverbed, Wireshark, cPacket) and management tools (SevOne, ThousandEyes) is required. As a member of our Infrastructure Support team, your curiosity about technology will help you propel innovation and your career.

You will work with customers and be accountable for production incidents, problems, change management, internal and external communications, lifecycle management, and product evolution. You will help develop functional goals and priorities that align with our overall strategy and collaborate with talented, dedicated problem-solving technologists across the JPMorgan Chase & Co. global network. Your expertise in various network technologies and standards will be counted on to troubleshoot, identify, and solve complex and mission-critical problems internally and externally.

Must be versatile, hands‑on, and able to work in a fast‑paced, high‑pressure, client‑focused, and collaborative environment.

Qualifications

• Experience in production and infrastructure support.
• Knowledge of risk and controls landscape, ensuring company‑wide standards are met.
• Executes within a customer‑centric environment.
• Strong written and communication skills.
• Strong work ethic in a mission‑critical 24x7 diverse environment with multiple vendor/customer relationships.
• Ability to perform incident management and lead a team of operations engineers on troubleshooting high‑profile major incidents.
• Where appropriate, develop mitigation plans.
• Work with Tier 4/Product Engineering, LOBs, and vendors.
• Perform post‑incident analysis with detailed documentation and communication on process improvements to senior management.
• Collaborate with high‑performing teams and individuals throughout the firm to accomplish common goals using Agile practices.
• Articulate and share clear, concise complex technical findings to management in understandable terms and postmortem reviews.
• Experience troubleshooting large‑scale enterprise network topologies including LAN, WAN, wireless, network security. Examples include routers (Cisco – ASR/GSR/Nexus/Juniper), switches (Cisco), wireless (Cisco), transport (Cisco/Ciena).
• Firewall (Check Point and Fortinet), load balancers (F5), proxy (Blue Coat), etc.
• Certifications in these areas preferred.
• Experience diagnosing performance issues in complex distributed applications leveraging infrastructure and application telemetry.
• Experience in packet‑capture tools and analysis (NetFlow, Riverbed, TCPdumps, and cPacket).
• Familiarity with programming languages such as Python and Ansible for DevOps.
• Ability to identify manual operational tasks and influence automation development to solve problems in a modern SRE support model.
• Certification required: CCNP or equivalent, AWS Cloud Certification or equivalent.

We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.