Medication History Technician Specialist, Remote

Medication History Technician Specialist, Remote

SUMMARY: Reports to Manager, Pharmacy Operations, under the supervision of a pharmacist and direction of the Medication History Pharmacy Technician Supervisor. The Pharmacy Medication History Technician Specialist, Remote serves as a key and integral part of the pharmacy-managed medication reconciliation practice model. Responsible for remote services, accurately obtaining and compiling current, detailed, and complete home medication history lists and allergies for patients to be admitted to the hospital.

Uses all relevant sources including patient and family interviews, direct contact with outpatient pharmacies, extended‑care facilities, and provider offices to obtain the most current required information. Accurately documents detailed and verified current home medication list and relevant related information in the electronic medical record (EMR). Reviews patient allergy information in EMR, updating as needed.

Interacts effectively and compassionately with patients and families and professionally with other health‑care providers at all levels. Participates in continuous quality improvement activities and functions in a manner that contributes to a highly effective multidisciplinary work group.

RESPONSIBILITIES

• Establish and maintain compliance with Brown University Health's Flexible Work Arrangements Guidelines and Forms.
• Receive remote notifications of medication reconciliation that need to be completed.
• Obtain and compile a current, detailed, and complete home medication history list, including drug name, dose, dose form, frequency, and route of administration for prescription medications, over‑the‑counter drugs, and complementary and alternative medications currently taken by the patient.
• Obtain and compile patient allergy information, including reactions experienced by the patient.
• Use all relevant sources to obtain the most current home medication history list and allergy information, including patient and family interviews, direct contact with outpatient pharmacies, extended‑care facilities, and provider offices.
• Communicate home medication list discrepancies identified via the medication history process with the provider and/or pharmacist, hand off unresolvable medication history related issues, and track follow‑up to ensure closure.
• Refer suspected actual, prevented, and near‑miss medication errors to a pharmacist for appropriate follow‑up and reporting.
• Serve as a resource to the pharmacist regarding home medication histories and other related information, providing follow‑up as deemed appropriate by the pharmacist.
• Document detailed and verified current home medication list accurately, including relevant related information, in the EMR.
• Ensure patient allergy information is correctly documented in the EMR and updated if needed.
• Compile medication history lists, verify allergies, and document in the EMR efficiently and in a timely manner with the highest level of accuracy.
• Respond appropriately to providers, nurses, and others who request a medication history; manage, triage, and ensure follow‑up in a timely manner.
• Ensure high‑quality customer service is provided and displayed at each patient, family, outreach, and team interaction.
• Exhibit a friendly, pleasant, compassionate, and helpful nature demonstrating a strong customer‑service orientation when interacting with patients and their families.
• Direct, triage, or communicate, to the appropriate provider or staff member, questions or inquiries received from the patient and their family that are outside the scope of the medication history technician.
• Interact effectively and professionally with other health‑care providers at all levels, including providers, nurses, and support personnel.
• Participate in quality assurance activities for the pharmacy-managed medication reconciliation practice model.
• Participate in quality assessment and improvement activities and medication safety initiatives related to the pharmacy-managed medication reconciliation practice model.
• Utilize experience-based knowledge to identify opportunities for improvement related to quality, safety, regulatory, or financial outcomes.
• Rotate to all applicable medication history work assignments and work shifts.
• Acknowledge and demonstrate professionalism for self and others.

MINIMUM QUALIFICATIONS

• High school graduate or equivalent degree. Completion of one to two years of college preferred.
• Maintain current unrestricted Rhode Island Pharmacy Technician licensure.
• Hold and maintain current National Pharmacy Technician Certification (CPhT) or have a minimum of one year licensed pharmacy technician work experience in an outpatient pharmacy setting, sit for the National Pharmacy Technician Certification (CPhT) exam within the first six months of hire, and achieve and maintain National Pharmacy Technician Certification (CPhT) within 12 months of hire. Apply for and obtain a Rhode Island Tech II license immediately after notification of successful CPhT certification.
• Minimum one-year pharmacy technician experience in an outpatient pharmacy setting.
• Strong customer‑service presence and verbal and written communication skills necessary to interact with patients, families, physicians/practitioners, nursing, and ancillary support staff.
• Strong focused and active listening skills, including the ability to listen attentively while blocking out distractions and identify key points and ideas.
• Possess solid computer skills including Microsoft Office Suite, as well as email and calendar applications. Comfortable using internet web applications and multiple pharmacy and system‑wide applications.
• Work is exact and requires the ability to pay attention to detail and to stay focused to avoid serious error in compiling and documenting home medication lists and verifying allergies.
• Be able to multi‑task and reprioritize as needed while maintaining the highest-level accuracy and customer‑service standards.

WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS

• Establish a secure workspace environment to protect the confidentiality of sensitive information (confidential information, PHI, PII).
• Bear responsibility for costs associated with setting up, furnishing, and managing remote workspace and maintaining appropriate internet connectivity to access Brown University Health Information Services resources.
• Work may require extended periods of sitting.
• Require visual acuity and manual dexterity necessary to operate a computer and input data into the EMR using a typical keyboard and computer mouse to navigate screens on a computer monitor.
• Must successfully pass a drug screen in conformance with Rhode Island State Law.

INDEPENDENT ACTION

Performs independently within department policies and practices. Refers specific complex problems to supervisor where clarification of departmental policies and procedures may be required.

PAY RANGE

$19.97-$32.96

EEO STATEMENT

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

LOCATION

Rhode Island Hospital - 593 Eddy Street, Providence, Rhode Island 02903

WORK TYPE

Rotating day and evening shifts, including weekdays, weekends, and holidays.

WORK SHIFT

Variable

DAILY HOURS

Per Diem - As required

DRIVING REQUIRED

No