Member Services Officer I (or II)-Hybrid

Member Services Officer The Member Services Officer I (or II) is responsible for providing "wow" level service to both members and co-workers in a contact center environment. Through effective listening and thorough knowledge of our products and services, the MSO satisfies our members' needs and effectively resolves members' concerns. The MSO personifies our Promise Principles of "Personal", "Professional" and "Proactive".

Responsibilities Able to handle routine inquiries (balance transfers, loan payments, address changes, etc.) with minimal assistance. Achieves established goals for Quality Assurance Monthly Observations (QAMO). Directs more complex calls to appropriate personnel as applicable and adheres to the standards of service quality and statistical performance measures during all member interactions.

Exercises strong verbal and written communication skills to respond to basic member inquiries about products, services and Credit Union policies in a professional and personable manner. Maintains up-to-date knowledge of all federal regulations related to operations. Participates actively in team meetings.

Must consistently report to work on-time, as scheduled and adhere to established schedule adherence guidelines. Other duties as assigned. Please note that hours can vary depending on the actual shift.

Our contact center is open: Weekdays 7 a.m. to 7 p.m. (PT) Weekends 9 a.m. to 3 p.m. (PT) Qualifications Education Bachelor's Degree (4 years) a plus Experience Minimum 1 year of retail customer service experience Knowledge, Skills