Multi Unit Manager/District Manager

Multi Unit Manager

Benefits:

• PTO/Sick Pay
• Health Insurance
• 401K
• Employee Assistant Program
• Pay Based on Experience
• Bonus Pay
• Paid Training
• Mileage/Gas Reimbursement
• Fun Atmosphere

A Multi-Unit-Leader (MUL) generally provides leadership, coaching and direction to approximately 5-8 restaurants. A MUL supports Restaurant Manager(s) to ensure excellent restaurant operations, helps to maximize sales and profits of each restaurant and to ensure they are delivering great guest service and meeting and executing all applicable Brand standards.

Responsibilities Include

• Perform all duties of restaurant team members and restaurant managers
• Ensure all restaurants in portfolio meet Brand operational and food safety standards
• Analyze restaurant sales to drive improvement in operations, execution, sales, and profitability
• Understand local marketing area and competitor trends
• Establish sales and service goals with franchise owners and restaurant managers
• Provide excellent guest service and resolve issues
• Lead team meetings
• Deliver training to restaurant managers on marketing windows, LTOs, and Brand initiatives
• Ensure restaurants correctly execute new products and processes within a marketing window
• Develop business plans and action plans with franchise owners
• Drive a clear vision and communicate it to the team
• Engage with Dunkin’ Brands Field Operations team as appropriate

Management Responsibilities Include

• Recruit, hire, onboard and develop restaurant managers
• Plan, monitor, appraise and review restaurant employee performance
• Manage and coordinate the Restaurant Management team to support performance and execution
• Coach Restaurant Managers to drive sales, improve profitability, and guest satisfaction

Education / Experience

• Basic computer skills
• Fluent in spoken and written English
• Basic math and financial management
• 3 years previous multi-unit or similar experience in retail, restaurant or hospitality
• College degree preferred

Key Competencies

• Strong analytical skills and business acumen
• Works well with others in a fun, fast‑paced team environment
• On time, demonstrates honesty and a positive attitude
• Willingness to learn and embrace change
• Guest focused
• Ability to train and develop a team
• Time management
• Problem solving
• Motivating others

Physical Demands / Working Conditions

• Standing on feet
• Repetitive motion including bending, stooping and reaching
• Lifting packages
• Wearing a headset (if applicable)
• Working in a small space
• Requires travel between restaurants