Night Audit
AccorHotel
Job Description
We’relooking for aNight Auditto join our team at The Hoxton, Poblenou!
The Hoxton Poblenou in the city of Barcelona is our 11thHoxton. The hotel boasts 240 bedrooms ofdifferent sizes, a large restaurant Four Corners with The Slice shop and La Bodega, a rooftop pool and our taqueria Tope, a bright and airy lobby, a multi-functional basement events space and The Apartment (our unique meetings & events concept).
More about us...
The Hoxton is a series of open-house hotels, each in a neighbourhood that we love. Ever since we opened our first hotel in Shoreditch,we’venever just been about offering a bed for the night. We want to be more than that: proving styledoesn’tneed to be sacrificed forgood valueand providing a place where guests canhang outalongside the locals and submerse themselves in the neighbourhood with vibrant, welcoming public spaces.
Reporting to theFront Office Managerand Night Manager, you will besupporting to leadthe night shift and make sure our guest experience never flags – even at night.
What'sin it for you...
- Become part of a teamthat’svery passionateabout creating great hospitality experiences.
- A competitive salary and plenty of opportunity for development.
- Food on us during your shift.
- Enjoy a free night at The Hoxton and a meal for two when you first start with us.
- Training to get you settled into your role with ongoing development that helps you think,makeand thrive to set you up for success at work.
- Time off to volunteer with one of our partner charities.
- Hox Hero and Nifty fifty, our rewards for going the extra mile and living our values.
- An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.
- Regular team get togethers, from our High Fives to our (pretty special!) team parties – we know how to havea good time!
- The chance to challenge the norm and work in an environment that is both creative and rewarding.
- Join an innovative, fast-growing, international group that is shaking things up on the hospitality scene.
- Excellent discounts across The Hoxton and the global Ennismore family.
- Regular team get togethers, from our team drinks to our (pretty special!) bi-annual parties – we know how to havea good time!
- An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.
Job Description
Whatyou’ldo…
- You make sure our guest experience never flags, even at night!Whatever'sneeded, you treat our guests as individuals, make them feel welcome and their stay special - the Hox way.
- Deal with the coming and going of guests, making sure all bills are correct andcontainno surprises.
- Work with all our teams to make surewe'realwaysbusy,andhelp our Night Manager with any overbooking levels.
- Answer phones, sort out requests and anything that might arise time, involving the team as needed -you'rethe one-stop-shop for our guests to turn to.
- Proactively keep an eye on all our public areas, working with our restaurant and security teams to make sure everything is running without a hitch, and handling any issues as and when they arise.
Whatwe’relooking for…
- Individuals.You’relooking for a place where you can beyou;no clones in suits here.
- Passion for hospitality – whetherthat’sa drink, a meal, aneventor a bed for the night.
- You’reall about having a positive impact on the people you interact with, leaving them with a memorable experience.
- You’renot precious. We leave our egos at the door and help get things done.
- You’reup for doing things differently and trying (almost) everything once.
- If we got stuck in a lift together,we’dhavea good timeand share a few laughs.
- You want to be part of a team that works hard, supportseach otherand has fun along the way.
- Most important is that you know how to provide a great and memorable guest experience – whetherit’sfor someone staying with us or just stepping in for a drink or a bite to eat.
- People who know you wouldlikely describeyou as ‘unflappable’;you’vegot plenty of experience dealing withdifferent typesof requests successfully.
- Previousexperience inthe position within a 4* or 5* hotelproperty.
- Must be fluent in Spanish and English, Catalan andadditionallanguages will be highly valuable.