NIHL Auditor - Military Deafness

The purpose of this role is to support the delivery of technical excellence in Legacy by undertaking technical audits and providing constructive feedback and mentoring to the file handling teams, identifying trends and training needs and supporting the technical development of our Legacy Lawyers. The auditor will do that by undertaking audits within the unit in order to: Assess file handling performance against, and in line with, internal technical standards. Identifying recommended actions for the current file handling team and delivering constructive feedback to the teams to develop their technical skills.Assist in bespoke file audits upon request of the unit Technical Directors and/or Business Unit Directors Giving feeding arising from client contractual Service Level Agreement (SLA) audits (undertaken by others) Identify and assess areas of financial leakage or other risks for the businessIdentify and communicate (orally and in written report format) clear and constructive feedback and recommendations for remedial actions arising from your audit Prepare timely (oral and written) reports to Technical Director/Operations Director on the audit findings of individual, teams and unit performance along with recommendations within a clear and appropriate action plan to enhance the technical ability of the team and/or remedial action requiredContribute to the continual development and improvement of Legacy's technical performance levels byIdentifying common trends within audit findingsRecommending and where appropriate contributing to training and upskilling of individualsProviding constructive feedback and mentoring to individuals or teamsIdentifying quality issues and providing technical input into the incident reporting processKey ResponsibilitiesGeneric Familiarity with client guidelines and required service level agreements To ensure compliance with client SLA'sAttention to detailIdentification of incorrect actions taken on filesTrend analysisWriting reportsTechnical Reviewing documents and assessment of evidence in Military Deafness NIHL ClaimsIdentification and assessment of strategy in Military Deafness ClaimsIdentification and assessment of required investigative actionsReserving of NIHL Claims - to include OgdenSkills, Knowledge & ExpertiseHas an understanding of NIHL Claims (experience of military deafness claims is not essential)Has experience of running a NIHL caseloadClear and effective communicatorAbility to write reportsAbility to work under pressure and to targetAbility to self-organise and self-prioritiseAbility to maintain concentration and pay attention to detailAbility to remain calm under pressureAbility to remain fair and objective at all timesGood level of IT skillsIn order to support the delivery of technical excellence in Legacy, the ability to provide constructive feedback and engage in effective communication with sensitivity is absolutely key.

Excellent soft skills are required to ensure the teams see the process as a development opportunity.Due to the nature of this position, this role requires candidates to be a sole British National or dual national with one part being British, with no restrictions on working in the UK. Due to the national security requirements of this position, candidates must hold British Citizenship to be eligible to apply.Job BenefitsDavies Incentive Plan25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)Simply Health Care Cash PlanWeCare - 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeingDeath In Service - after 1 years' servicePension Contribution based 5% Employee / 3% EmployerEmployee Resource GroupsEmployee Volunteering ProgrammeCycle to Work Scheme Tech Scheme Season Ticket Loan Gym Flex Access to Online Discount SitesDiscounted Gourmet Society MembershipDiscounted Tickets for Merlin Attractions nationwideDiscounts at local retail outlets After successfully completing probation