Ocean Freight Customer Service Representative (Import & Export)

We’re Hiring – Ocean Freight Customer Service Representative (Import & Export) | LHR We are looking for a detail-oriented and proactive Ocean freight Customer Service Representative to join our team at LHR. location: London Heathrow Airport -United Kingdom OFFICE & WAREHOUSE - 9 Blackthorne Road, Poyle, Slough, SL3 0DQ This role covers both Import and Export, offering a well-rounded opportunity within the logistics operations space. Job Description – Ocean Freight Customer Service Representative ✅ Follow-up on operational import flow Check and confirm bookings with customers. Provide carrier booking instructions.

Check pre-alerts for complete information and inform customers. Check vessel arrival status and inform arrival notices to customers. Check the HBL/MBL status to ensure proper release of shipments.

Prepare customs clearance in a timely and accurate manner. Prepare trucking orders in a timely and accurate manner. Collect POD’s after delivery is completed.

Report all kind of exceptions to customers or counter offices. Update milestones timely in the system. Update all PO’s for vendor payments timely in the system.

Create and send invoices for timely and accurate billing as per company standard Export Operational Flow: Process supplier bookings and inform overseas stations when applicable. Process carrier bookings based on vessel schedule and rate agreements. Process export customs clearance with suppliers and customs broker.

Process pre-carriage with selected trucking vendors. Process HBL/MBL draft instructions. Process final BL’s after confirmation and vessel sailing.

Process AP/AR billing to complete the files. Create complete pre-alerts to overseas stations and customers. Report all kind of exceptions to customers or counter offices.

Update milestones timely in the system. Cross-trades Flow (Back-up Job Function): Closely monitor information flow and milestones from origin and destination office. Inform customer about schedules and exceptions.

Complete AP/AR billing as per company standard. Other Important Tasks in the Job Scope: Ensure completeness of files (digital and hardcopies). Ensure clear SOP’s and documentation together with the sales team for excellent customer implementation.

At all times communicate with customers, vendors and Morrison staff in a proactive and professional manner. Support (inside) sales with obtaining or quoting rates when requested. Prepare or verify reports after request from management.

Conduct a proper file-check to ensure timely and accurate figures in the monthly closing. What We Offer: We are an equal opportunity employer. A competitive salary package and secondary benefits, like pension, holiday gift, team building activity, end year dinner, etc.

You are taking part in our company Profit Share Program. Ability to develop and grow within the company. Opportunity for Professional Development through Morrison Express Academy.

If you are experienced in logistics operations and ready to take on a dynamic role covering both import and export flows , we would love to hear from you! #Hiring #LogisticsJobs #CustomerService #ImportExport #LHR #SupplyChain #FreightForwarding