Office Administration Assistant - WPEP Scheme - NOEL RECRUITMENT (IRELAND) LIMITED

Job Description

Office Administration Assistant – 6‑month structured training role within the Work Placement Experience Programme (WPEP) at Noel Group, Dublin.

This role is part of the WPEP, which provides participants eligible for qualifying social welfare payments (or transfers from welfare schemes or an ETB Training Allowance) with meaningful work experience, training and learning.

Responsibilities

• Answer phones and greet visitors
• Manage incoming queries and maintain organised systems
• Conduct data entry, document preparation, scheduling and general office coordination
• Assist with recruitment and training support tasks
• Provide customer service within the recruitment industry
• Work under the guidance of a mentor throughout the placement

Training & Development

No prior experience required. Accredited and sector‑recognised training will be provided.

Formal / Accredited Training (20 Hours)

• GDPR in the Workplace
• Information & Cyber Security
• AI Literacy
• Manual Handling Theory & Practical
• Fire Safety Awareness
• Effective Business Communication & Telephone Skills

Informal / On‑The‑Job Training (40 Hours)

• Introduction to Recruitment
• Candidate Enquiry Handling and Customer Service Procedures
• Candidate Relationship Management (CRM) System Training
• Microsoft Office (Word, Excel, Outlook)
• Scheduling Training, Interviews and Candidate Appointments
• Office Administration, Telephone Systems and Reception Duties

Skills to be Gained

• Professional customer service skills
• Telephone and email communication
• Recruitment administration
• Microsoft Office proficiency
• Database and records management