Office Manager

Office Manager – Prime Central London Estate Agency Location: Kensington Salary: £30,000 basic + commission OTE: circa £40,000 Job Type: Full-time permanent We are seeking an experienced and highly organised Office Manager to join our Kensington estate agency office on a full-time basis. Supporting a premium residential business, this is a fast-paced and varied role suited to someone who thrives on keeping operations running smoothly and professionally. This role is a great fit for an experienced administrator or office manager with property, estate agency, or professional services experience, who pays close attention to detail, has a polished style, and is proactive.

The role As Office Manager, you will be responsible for the smooth day-to-day running of the Kensington office. You will play a key role in maintaining high service standards, supporting compliance processes, and ensuring the team has everything needed to deliver an outstanding client experience. Key responsibilities Manage the daily running of the Kensington office to ensure a seamless, professional environment in line with premium brand standards Provide administrative support to the estate agency team, including diary management, meeting coordination, client documentation, and marketing materials Oversee reception, visitor management, and client hospitality Obtain AML documentation from landlords and carry out AML checks using Thirdfort Send terms and conditions to clients Maintain digital filing systems, document retention, and confidentiality protocols Create new property instructions and manage remarketing activity Book new marketing materials Check key compliance documentation including GSCs, EPCs, EICRs, landlord licensing, and Land Registry Manage and update online portals including Rightmove, Zoopla, and OnTheMarket Support teams in delivering exceptional client service at all times About you Proven experience in office management or senior administration Background in property, estate agency, or professional services is highly desirable Exceptional organisational skills with strong attention to detail Excellent written and verbal communication skills Calm, professional, and confident under pressure Able to manage multiple priorities and competing demands in a fast-paced environment A proactive and solutions-focused mindset Discreet and professional when handling confidential information Strong team player, able to work with different personalities and styles Advanced skills in MS Word, Excel, PowerPoint, and Outlook Desirable experience Knowledge of the London prime property market Experience using property software or CRM systems such as RADAR Understanding of estate agency operations and compliance requirements Salary and benefits Basic salary: £30,000 OTE: circa £40,000 If you are a polished, capable Office Manager looking for your next opportunity in a high-end London property environment, we would love to hear from you.