Operations Coordinator

Job Description

Job Description

Operations CoordinatorCompany Overview

High Performance Aviation (HPA) is an aircraft brokerage based at Conroe-North Houston Regional Airport (KCXO). We help aircraft owners buy and sell private aircraft, and we operate alongside CXO MX, our in-house aircraft maintenance shop. We are committed to exceptional service and expertise in the aviation industry, and we are seeking a dedicated Operations Coordinator to support our growing team.

About This Role

The Operations Coordinator is responsible for the smooth daily operation of our office and serves as a key support function across sales, content, accounting, and back-office work. The role combines strong administrative skills with comfort using modern tools, sharp judgment, and a willingness to own outcomes rather than just complete tasks.

What You Will Do

• Keep the office and showroom running. Greet customers, host buyer visits, manage phone calls, receive deliveries, and run errands at the airport and around Conroe.
• Manage consistent QuickBooks billing tasks, including invoicing, expense entry, vendor payments, and ongoing support of our accounting workflows month over month.
• Support content production with our Content Manager. Post blog articles, schedule social media, update website listings, prep video assets, and contribute to content workflows.
• Use modern tools, including AI tools, to research markets, draft communications, and execute projects efficiently. Review and refine any tool-generated output before it goes out the door.
• Assist sales with aircraft listings, market research, prebuy coordination, and document prep.
• Coordinate calendars, travel, and meetings for the executive team.
• Maintain CRM records.
• Run ad hoc projects across our affiliated entities. The work varies week to week.

What We Are Looking For

• High agency. You see what needs doing and do it without being asked twice.
• Comfort with technology. You should already be using AI tools in your daily life and be willing to learn new platforms regularly.
• Strong judgment. You can tell when a draft needs revision before it goes out, when a customer call needs a human touch, and when a problem needs to be escalated.
• Excellent written and verbal communication. You will be a front-line voice for our brand, on the phone and in person.
• Organized and self-directed. You can manage multiple workstreams without close supervision.
• Aviation interest is a strong plus. Familiarity with general aviation, pilot terminology, or aircraft maintenance is welcome but trainable.
• Bilingual Spanish or Portuguese is a plus, not required.
• Bachelor's degree preferred, not required. We care more about what you can do.

Benefits
We invest in our team well beyond a paycheck. Full-time employees are eligible for:

• 401(k) with up to a 4% company match (launching 2026)
• Group health insurance — the company pays 50% of the employee's premium
• Employer-paid life, AD&D, and disability insurance
• Paid vacation that grows with tenure — 10 days (years 1–4), 15 days at 5 years, and 20 days at 10 years, granted up front each January
• 3 paid sick days per year, separate from vacation
• 8 paid holidays, including the Friday after Thanksgiving
• Paid birthday and work-anniversary half-days
• 2 weeks of paid parental leave
• Company-paid certifications, recurrent training (e.g., IA), and testing fees
• Employee referral bonus — $1,000, or $2,000 for licensed roles

Most benefits begin after the 90-day introductory period; group medical begins after the plan's waiting period.

Location and Schedule

This is a full-time, on-site position at Conroe-North Houston Regional Airport (KCXO). Normal hours are 8 AM to 5 PM, Monday through Friday. Scheduling variances may occur depending on the needs of the business. Remote work is not available.

How to Apply

Visit flyhpa.com/jobs to submit your application. Resumes sent by email will not be reviewed.

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