Operations Coordinator

Operations Coordinator The Operations Coordinator supports the brokerage across three areas. Brokerage-Wide Systems, Tools, and Processes • Organize, maintain, and continuously improve brokerage-wide systems, including file and resource management and the tech stacks. • Own and track brokerage programs and initiatives, such as the vendor partnership and past-client retention programs, and support the rollout of new programs as they develop. • Own and improve agent service processes, such as commission disbursement authorizations, brokerage compliance support, listing support, open house management, and troubleshooting support. • Look beyond individual tasks to identify and implement ways to streamline and optimize systems and processes across the brokerage. Cross-Department Collaboration • Partner with each department to help create, maintain, and improve the processes and systems they rely on. • Keep processes aligned across departments, flag conflicts, and ensure each team's work supports brokerage-wide goals and roadmaps. • Own and improve the new agent onboarding process from offer through in-person onboarding, serving as the link between recruiting and agent development to create a seamless handoff. • Act as the primary point of contact for new agents getting started, handling tech stack setup, communication, and general Q