Operations Lead

Job Summary: The Operations Lead works within the Supply Chain and Warehouse Team, providing hands-on support for both warehouse operations and planning functions. This is a full-time, on-site position that requires daily reporting to the warehouse. The Operations Lead ensures efficient execution of day-to-day activities while maintaining a strong focus on accuracy, organization, and continuous improvement.

Key Job Responsibilities: Support all warehouse duties outlined in the Warehouse Associate Level 3 job description. Create and maintain training documentation for relevant processes; train team members and update the skills matrix accordingly. Oversee daily operational activities by leveraging KPIs and reports to drive performance and ensure expected results.

Supervise and audit cycle counts and support the annual physical inventory process. Assist with operational planning activities, including managing pick tickets, work orders, and system administration. Collaborate with the supply chain team to maintain adequate inventory of parts and supplies.

Manage damaged and non-conforming products appropriately. Maintain a clean, organized, and safe warehouse environment. Operate material handling equipment safely and efficiently.

Provide support to the Operations Planning Manager as needed. Perform other duties as assigned. Key Qualifications and Skills: High school diploma required; minimum of 2 years of warehouse experience, including shipping and receiving using UPS/FedEx software—or an equivalent combination of education and experience.

Ability to read and comprehend intermediate-level instructions. Strong communication skills, with the ability to effectively present information in one-on-one and small group settings. Basic math skills required, including the ability to add and subtract two-digit numbers, and to multiply and divide by 10s and 100s.

Ability to perform mathematical operations related to weight, volume, distance, ratio, and percentage may also be required. Ability to apply common sense understanding to carry out instructions provided in written, oral, or diagram form. General computer knowledge required, with proficiency in Microsoft applications such as Excel, Word, and Outlook.

Ability to write and maintain process documentation to support training initiatives. Must be able to meet the physical demands of the position, including walking, bending, climbing, and lifting up to 75 lbs.