Operations & Logistics Technician

Operations & Logistics Technician Brief Summary of Role To support the delivery, collection and maintenance of pods and modular units, maintenance of vehicle fleet and yard, and the client facing company representative. About Kitchen Pod Hire Kitchen Pod Hire provides fully equipped, high-quality temporary kitchen and bathroom pods to homeowners and insurance clients across Northern Ireland and Ireland during renovations or reinstatement works. We manage everything from customer enquiries and bookings to pod delivery, installation, ongoing support and collection.

Our work focuses on removing stress for families during disruptive home projects by offering a reliable, well-designed alternative to moving out or living without essential facilities. We work closely with insurers, loss adjusters, contractors and homeowners, combining practical logistics with excellent customer care and a growing focus on innovation and sustainability. Key Responsibilities & Main Duties Deliveries & Collections Deliver and collect kitchen and bathroom pods across NI and Ireland Position and connect pods safely on customer sites Carry out setup and commissioning checks Decommission, maintain and prepare pods for return to service Maintenance & Upkeep Carry out routine pod inspections and minor maintenance Respond to customer issues during hires Change gas bottles and assist with operational support visits Ensure pods are clean, functional, and maintained to a high standard Yard & Vehicle Management Maintain an organised, tidy, and safe yard environment Manage stock levels of operational consumables (pipes, fittings, cables, connectors, etc.) Assist with equipment preparation and storage Maintain cleanliness and basic upkeep of company vehicles and trailers Customer Experience Represent the business professionally on-site Communicate clearly and respectfully with customers Help customers feel reassured and supported during installations or issues Additional tasks as required Person Specifications Qualifications/Experience Essential Full UK driving licence with trailer licence (ie B+E or better) Comfortable in a practical, hands-on role Comfortable working independently and managing responsibilities without close supervision Experience interacting professionally with customers or members of the public Basic understanding of health & safety and safe working practices Desirable Experience in logistics, deliveries, operations, facilities, maintenance, towing, or trade-related work Experience using tools and carrying out basic maintenance or repairs Experience managing stock, equipment, or consumables Experience working in a customer-service-led environment Skills/Abilities Essential Strong practical problem-solving ability Ability to work calmly under pressure and adapt to changing situations Good organisational skills and attention to detail Ability to communicate clearly and professionally with customers and colleagues Ability to work both independently and as part of a team Ability to prioritise workload and manage time effectively Comfortable using smartphones/apps for communication, navigation, and scheduling Desirable Confidence towing trailers and manoeuvring in varied locations, slopes and spaces Basic DIY, plumbing, electrical, or maintenance skills Ability to identify opportunities to improve processes or efficiency Confidence handling minor customer issues on-site Basic administrative or stock management ability Competencies Essential Trustworthy and dependable Strong sense of responsibility and ownership Positive attitude and willingness to learn Takes pride in maintaining high standards Honest and respectful in communication Customer-focused and approachable Able to use initiative and solve problems proactively Desirable Commercial awareness and understanding of customer experience Growth mindset and willingness to develop within the business Flexible and adaptable approach to work Calm and solutions-focused during difficult situations Other Points Permanent Full Time/Part Time/Flexi options available Working hours: Up to 37.5hrs per week depending on contract, Mon-Fri and will require occasional weekend work Location: Working in and out of our base near Lisburn, Co Down to properties across NI and RoI Salary Range: £27,300 - £31,200 per annum based on experience (pro-rated for part time hours depending on contract) Annual Leave: 5.6 weeks paid holiday (including bank holidays) (pro-rated depending on contract) Interested applicants please send your CV and cover note by clicking on the APPLY BUTTON.