Operations Support Team Manager

We have a great opportunity for an Operations Support Team Manager to join our team working from either Blandford or our Exeter Office on a Permanent, full time basis.About Sovereign Network Group (SNG)SNG provides over 85,000 homes and invest in communities across London and the South of England - our purpose, to provide quality affordable homes and places that people love for generations.The roleThrough inspirational and visible leadership, the role will lead the Operational Support Team and have ownership of all aspects of support required for the area of the business including scheduling, administration and compliancecoordination. Responsible for the coordination of all customer appointments for planned, responsive and compliance through to completion ensuring regulatory obligations are met and customer experience is optimised.The role will provide direction, leadership and delivery of the Operational Support team, combined with the delivery of both our operational and financial goals.Key ResponsibilitiesManage the Operations Support Team with a focus on articulating a clear vision, providing direction, and fostering a culture of accountability, high performance, and continuous improvementEstablish and maintain effectiveness by developing working relationships with all stakeholders, whilst observing SNG's policies, procedures, and ways of workingEnsure compliance processes and procedures are being followed accurately and ensuring a high level of understanding throughout the teamsWork collaboratively with senior leaders and their teamsEnsure compliance and consistency in delivery to support budget delivery and appropriate monitoring of expenditure and compliance supportManage performance against an agreed performance targets to ensure the best outcome for our customersPromote a positive collaborative culture of building safety and compliance. Take personal responsibility for escalating any concerns to the Building Safety & Compliance team for consideration and/or investigationWhat we need from youExcellent communication and interpersonal skillsAbility to interpret and use complex data and create insightful reporting support business performance and regulatory complianceStakeholder management skills with demonstrable ability to engage and influence others to deliver the best outcomesAbility to inspire, support and develop others to optimise their performanceSignificant experience of operating within a large fast paced service environment handling a blended operation of both planned reactive and compliance service demandKnowledge and application of customer management systemsEvidence of excellent customer service achievements in a complex delivery environmentKnow how to create honest communication and inclusive relationships to ensure people are motivated and feel they own and are accountable for their work