Order & Shipping Processing Associate - India

Full job descriptionSalary: 35,000 - 45,000/month gross base salary, plus up to approx. 28,600/month performance bonus, if earned. Bonus eligibility starts after the first full month of employment.Hours: Full-time, 48 hours per weekSchedule: Monday to Friday, 9:00 AM to 7:00 PM U.S. EST - India night shiftDays Off/Vacation:5 paid vacation days after one year of employmentUp to 6 paid days for National Indian Holidays

About the RoleWe are looking for a responsible and detail-oriented Order & Shipping Processing Associate to support our order fulfillment and shipping operations. In this role, you will process customer and vendor orders, create and manage shipping labels, track packages, and communicate with vendors to make sure orders are delivered accurately and on time

This position requires strong attention to detail, good spoken and written English, and the ability to work during overnight hours aligned with U.S. business operation

s.

Main ResponsibilitiesProcess customer and vendor orders from start to finishCreate, review, and manage shipping labelsTrack packages and follow up on shipment statusCommunicate with vendors regarding order details, delivery timelines, and shipping issuesMaintain accurate records of orders, invoices, payments, and tracking informationVerify order details and ensure information is correct before shipmentFollow up on delayed, missing, or incorrect shipmentsReport order or shipping issues to the appropriate team membersSupport the team in ensuring timely delivery and high service qual

ity

RequirementsExperience in order processing, shipping coordination, logistics, vendor coordination, or supply chain supportGood spoken and written English communication skillsComfortable speaking with vendors and internal team membersBasic knowledge of Microsoft Office, especially Excel and WordStrong attention to detail and accuracyOrganized, reliable, and able to manage multiple orders at onceAbility to work under pressure and solve problems quicklyWillingness to work an overnight shift aligned with U.S. h

ours

Nice to HaveBachelor's degree in Business, Supply Chain, Operations, Commerce, or a related fieldExperience with shipping labels, package tracking, courier portals, or order management systemsExperience working with international vendors or U.S.-based teamsPrevious experience in e-commerce, jewelry, retail, or logistics opera

tions

Why Work With UsSecure job with a company that has been in business for 35+ yearsOpportunity to grow your career in e-commerce and operationsWork with an international jewelry brandLearn order processing, shipping coordination, vendor communication, and U.S. business operationsBe part of a stable, growing company with a global customer basePaid vacation and Indian National Holiday benefitsMonthly performance bonus opportunity after the first full month of empl

oyment

About Brilliais an established international jewelry brand with over 35 years of experience in the diamond and fine jewelry industry. We specialize in engagement rings, diamonds, and fine jewelry, serving customers across the United States and internati

onally.

We are growing our operations team in Surat and are looking for reliable, detail-oriented professionals who want to build a long-term career

with us.

Job Type: Full-timePay: 35,000.00 - 45,000.00 per monthBenefits:Paid time offAbility to commute/relocate:Surat, Gujarat (Surat): Reliably commute or planning to relocate before starting work (Required)Language:English (Required)Shift availability:Night Shift (Preferred)Day Shift (Required)Work Location:

In person