Pagerduty Engineer

Roles & ResponsibilitiesOwn end-to-end PagerDuty platform configuration, including services, escalation policies, on-call schedules, event rules, notification profiles, and integrations.Design and implement urgency and routing models aligned with business criticality and incident severity.Configure time-based routing to prevent non-critical alerts from triggering unnecessary out-of-hours pages.Implement intelligent alert grouping and event orchestration for high-volume services.Drive enterprise-wide alert noise reduction across integrated monitoring sources.Define and maintain event rules for suppression, deduplication, priority downgrades, and routing.Implement flap detection and alert consolidation for repetitive CI/service alerts.Configure maintenance-window integrations for automated alert suppression during planned changes.Maintain transparency, reporting, and governance for suppressed alert classes.Design and manage on-call schedules, including follow-the-sun coverage and rotation policies.Audit and optimize alert routing to ensure accurate first-responder assignment.Build and maintain an incident runbook library with linked diagnostics and remediation actions.Manage integrations with upstream monitoring tools, including APM, infrastructure monitoring, cloud platforms, schedulers, and webhooks.Collaborate with monitoring SMEs, including Dynatrace and SevOne teams, to ensure end-to-end alert pipeline alignment.Manage PagerDuty–ServiceNow integration, including incident creation, updates, synchronization, and lifecycle management.Troubleshoot event ingestion, routing, notification, and integration issues.Continuously improve incident response processes, alert quality, and operational reliability.Required Technical SkillsStrong hands-on experience with PagerDuty administration and configurationExpertise in Services, Escalation Policies, On-Call Schedules, Event Rules, Notification Profiles, and IntegrationsStrong experience with event orchestration, alert grouping, suppression, deduplication, and prioritizationExperience designing urgency and alert-routing models based on business criticalityExperience with ServiceNow and enterprise monitoring integrationsKnowledge of monitoring platforms such as Dynatrace, SevOne, APM, infrastructure, cloud, and scheduler toolsStrong understanding of webhooks, APIs, event pipelines, and incident lifecycle managementStrong troubleshooting and alert-noise reduction skillsPreferred QualificationsExperience supporting large-scale enterprise PagerDuty environments.Experience with PagerDuty APIs, webhooks, and automation.Strong understanding of ITIL incident management and enterprise operations.Experience developing alerting standards, governance, and operational dashboards.Excellent analytical, troubleshooting, and stakeholder management skills.