Patient Accounts Rep Customer Service - Patient Accounts (Hiring Immediately)

Overview Schedule: Monday-Friday (Day Shift) On-site during probation period until cleared to work remote. Employee must reside within the central Ohio area. Job Description Summary Assists patients and families with billing inquiries, resolves disputes, and collects payments for hospital services. Essential Functions Addresses concerns and questions and resolves issues and complaints in a timely manner.

Communicates with patients to discuss billing questions and payment options. Negotiates payment arrangements and helps families obtain financial assistance. Collaborates with collection agencies, insurance companies, and internal departments to collect payments.

Processes all returned mail – including skip tracing and contacting doctors’ offices for information. Assists in resolving payer problems and billing and reimbursement issues. Maintains patient records and ensures confidentiality of sensitive information.

Education Requirements High school diploma or GED, required. Associates degree, preferred. Licensure Requirements Not specified. Certifications Not specified.

Skills Knowledge of medical terminology, various claim forms, third party contracts and payment patterns, CPT and ICD9 coding, and reimbursement regulations and policies of third‑party payers Ability to relate to diverse age and demographic backgrounds Knowledge of Healthy Start, BCMH, AEMA and Financial Assistance

Ability to do data entry and work a calculator Problem identification and problem-solving skills Excellent interpersonal, verbal, and written communication skills

Excellent organization skills and ability to comprehend and follow written and verbal instructions Experience Four years’ experience in customer service, required Two years’ experience in medical billing and claims follow-up, required

One year experience working on a mainframe computer Experience using Outlook, Word and Excel, required Physical Requirements Occasionally: lifting/carrying 0‑10 lbs, lifting/carrying 11‑20 lbs, pushing/pulling 26‑40 lbs, reaching above shoulder, squat/kneel, standing, walking. Frequently: peripheral vision. Continuously: audible speech, color vision, computer skills, decision making, depth perception, flexing/extending of neck, hand use: grasping, gripping, turning, hearing acuity, interpreting data, problem solving, pushing/pulling 0‑25 lbs, repetitive hand/arm use, seeing – far/near, sitting. Additional physical requirements performed but not listed above: not specified.

Equal Opportunity Employer EOE M/F/Disability/Vet #J-18808-Ljbffr