Personal Injury Legal Virtual Assistant (REMOTE)

Company Description

The Ward Law Group, recognized as one of the Best Places to Work for consecutive years, is where your work truly matters. We serve our community with compassion and excellence, empowering our employees to deliver real results for our clients. We foster a collaborative, innovative, and high‑accountability environment where each team member contributes to meaningful outcomes.

Our culture values faith, accountability, leadership, loyalty, and service – to our clients, teammates, and community. Join a firm where professional growth meets purpose and where every role contributes directly to life‑changing client results. Headquartered in Miami Lakes, with offices in Manhattan and Orlando, The Ward Law Group is expanding nationally, with upcoming locations in New Jersey and Texas.

Job Description

Position: Virtual Assistant (independent contractor). Remote from home. Full‑time, 40‑hour workweek with two days off. Depending on business needs, one weekend day may be included.

Compensation: USD $1,000+ per month (based on experience).

Applicants may be required to submit a résumé in English, complete a Willo video self‑interview, and possibly a brief values assessment.

Responsibilities

• Answer, screen, and route incoming calls to the appropriate team member
• Take and relay messages or transfer calls to voicemail when staff are unavailable
• Log phone calls and upload documents into the online document management system
• Provide clerical support to office staff, including faxing, copying, and file organization
• Maintain regular communication with clients and respond to questions
• Obtain insurance coverage information in a timely manner
• Follow up on medical treatment and confirm continuity of care
• Request and obtain medical records and billing statements from providers
• Communicate with insurance companies regarding treatment status and update adjuster information in the system
• Perform additional administrative and case‑related duties as assigned

Qualifications

• Fluent in both English and Spanish (spoken and written)
• Willingness to work overtime as needed
• Strong written and verbal communication skills
• Resourceful and proactive in resolving issues
• Self‑motivated with the ability to multitask
• Able to work independently with minimal supervision

Equipment Requirements

Computer

• Windows: Windows 10, Intel i5 (8th Gen+) or 2GHz and 8 cores, 16 GB RAM, 256 GB SSD
• Mac: macOS 11 (Big Sur+), Apple M1 or Intel i5, 8 GB RAM, 256 GB SSD

Internet

• Connection: Wired Ethernet preferred; 5 GHz Wi‑Fi acceptable
• Speed: 30 Mbps download, 15 Mbps upload, latency (Ping) under 100 ms

Other equipment

• USB noise‑cancelling headset
• Webcam for daily meetings