Personal Lines Account Manager

Job Description

Job Description

Benefits:

• 401(k)
• Bonus based on performance
• Competitive salary
• Dental insurance
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

SUMMARY

• Responsible for making a positive and professional impression on people who call and/or visit our agency, focusing on friendly, efficient, and prompt service. 
• Provide comprehensive consultative sales and service experiences to existing Personal Lines Clients and prospective new clients by writing, maintaining, expanding, and servicing accounts. 
• Maintain excellent relationships with clients, account managers, other account executives, producers, and companies. 
• Execute agency workflows and work politely with other agency personnel, prospects, clients, and insurance company team members.
• Demonstrate leadership among fellow employees as opportunities allow. 
• Engage in activities to encourage relationships and referral business.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Receive incoming inquiries from clients via phone calls, email, or fax. 
• Process information as outlined in PL Procedures Manual meeting insurance company requirements, agency coverage standards and proper documentation in agency computer system
• Obtain updated contact information on every contact including address, phone numbers and email addresses. 
• Document updated information in agency computer system and other systems as needed
• Maintain your agency management system home screen that houses all client activity, as well as your Outlook inbox, in a timely and organized manner – report to Personal Lines Manager should your workload fall behind
• Review current coverage and premiums on renewal business
• Endorse, requote, remarket, upsell when applicable
• Manage accounts holistically by looking for account rounding opportunities – discuss, quote, offer, sell to existing renewal client
• Offer up discussions regarding CL business, Farm/Ag & Life accounts to shed light on cross-departmental opportunities – refer to proper department
• Obtain referral prospects from existing clients – enter in agency management system and refer to
  appropriate staff members for contact
• Process and issue new policies for insureds (typically for friends family or if no producer is available) – this includes gathering information on appropriate forms, preparing quotes, obtaining signed applications, collecting down payments, and transmitting new policy information to insurance companies
• Provide information to banks, mortgages, and car dealers, as requested by insureds
• Receive claim information from insureds and advise of coverage availability and future policy implications of claim submission. Assist policy holders in resolution of claim if issues arise in settlement
• Process policy cancellations as requested by insured following PL Manual procedures. Determine reason for cancellation and document in computer as outlined in PL workflow
• Communicate underwriting requirements for continued insurance as outlined by insurance companies.

  Work with clients to resolve underwriting issues and continue coverage with the best possible policy protections

• Maintain working knowledge of all company websites, computer software systems, and company underwriting guidelines and eligibility guidelines
• Attend all scheduled staff meetings, prepared with items assigned for meeting participation
• Understand and adhere to documented workflows; recommend changes/improvements as identified
• Understand applicable incentive goals and follow procedures to keep track of progress toward achieving them
• Escalate issues with co-workers, carriers, systems, workflows, etc. with Personal Lines Manager, as needed
• Consistent attendance is required at the workplace to successfully perform essential job requirements – all schedule changes, PTO requests, emergency related items should be approved by the Personal Lines Manager
• Obtain and maintain a valid Michigan agent’s license and CISR designation (if applicable)
• Participate in seminars and classes for skill, knowledge, and professional development
• Maintain good working relationship with fellow ERA employees – Live out Agency Core Values of Honesty, Integrity, Professionalism, Relationships Matter, and Learning, Developing and Growing
• Assume other duties as required and assigned
  
  

COMPETENCIES

• Personal Lines Insurance Capacity
• Time Management
• Problem Solving/Analysis
• Communication Proficiency
• Ethical Conduct
• Teamwork Orientation
  
  

WORK ENVIRONMENT
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, agency management system, phones, copier/printers, texting software, and fax inbox.

POSITON TYPE/EXPECTED HOURS OF WORK
This is a full-time position. Alternate work schedules may be offered. 80/20 (office/home).

Days and hours of work are Monday through Friday, 8:00am to 5:00pm.

EDUCATION AND EXPERIENCE

• Property and Casualty State license(s): Preferred upon hire, will be required within 6 months
• Life License Preferred: Preferred
• Professional Designations CISR or CIC: Preferred upon hire, will be required within 24-36 months
• High School Diploma/College/Equivalent Experience: Required
• Customer service experience: Required
• Computer experience: Required