Proactive Customer Support Specialist for Supplier Engagement

Be the first point of contact in supplier support as a Customer Support Specialist. Focus on troubleshooting, data management, and cross-functional collaboration to drive success for our partners.

In this essential role, you will tackle supplier issues related to data integrity and application functionality. You will work closely with various teams to provide thorough support while analyzing ticket data to uncover valuable insights and identify ongoing challenges.

Key Responsibilities: • Resolve Zendesk support tickets efficiently • Partner with product teams to analyze supplier issues • Collaborate with cross-functional teams on projects • Identify and act on opportunities for data improvement • Deliver exceptional service to enhance the supplier experience

Requirements: • 2+ years of experience in customer service • Proficiency in Excel is required • Experience with Zendesk or comparable systems • Intermediate project management abilities • Retail experience is advantageous; SQL skills a plus

Utilize your customer service skills to improve supplier support, ensuring data accuracy and promoting seamless collaboration across teams. #J-18808-Ljbffr