Project Management Client Team Lead LV

Job Purpose

Under the general supervision of the LV Project Management Supervisor or Department Manager, the LV Project Management Client Team Lead is a key member of the LV Project Management team and serves as a primary client contact and first-level escalation point to client team members. The role oversees day-to-day project activities within a team and ensures that production and project objectives are met, including budgetary and KPI requirements. The position analyzes trends and regularly meets with teams to discuss open and emerging business issues for assigned accounts.

Utilizing problem‑solving abilities, the LV Project Management Client Team Lead uncovers problems with systems, identifies areas for development, and recommends solutions. The role leads or actively contributes to special projects, including implementing client-focused process improvements, and liaises with the account management team to target specific areas for business growth within existing client relationships.

Key Responsibilities

Job Overview

Client Service

• Communicates directly with assigned clients and builds collaborative relationships, identifies areas for improvement in existing processes, and implements solutions that result in measurable efficiencies and quality improvements.
• Actively participates in client-facing meetings to keep clients informed regarding project status and progress of process‑improvement initiatives, ensuring client needs are addressed and issues resolved.
• Analyzes trends and proposes, develops, implements and documents client-focused process improvement projects and/or action plans.
• Serves as first-level escalation point for Project Managers assigned to the client team and provides guidance in resolving issues and escalating when appropriate.
• Independently troubleshoots and problem‑solves issues, determines best course of action for timely, effective and accurate resolution, and performs root‑cause analysis.

Project Management

• Serves as lead project manager and coordinates completion of the most complex projects.
• Communicates with clients on a regular basis to provide timely project status updates, ensure needs are met, and describe company products and services, thereby maintaining and expanding customer base.
• Coordinates with colleagues on the client team and in other departments to ensure efficient workflow, accurate cost and time estimates, and that orders are processed according to client requests.
• Coordinates with the Finance Department to ensure timely and accurate processing of invoices and payments for projects.
• Recommends policies, procedures and/or actions to improve efficiency, product quality, and to meet the company's project management objectives.
• Understands and adheres to the company Quality Management System (QMS) requirements and assists in root‑cause analysis.

Resource Coordination

• Works closely with Vendor Management on resource needs and planning.
• Trains vendors in services provided by the Linguistic Validation business unit.
• Effectively conveys complex instructions to vendors and independently resolves situations as they arise.
• Evaluates vendor performance for quality, timeliness, and other operational factors related to completion of assigned tasks.
• Provides feedback to Vendor Management on external resource performance.

Teamwork

• Assists in scheduling and assigning work within the team, setting work methods and performance standards, and modifies assignments according to complexity and staff availability as necessary to meet departmental objectives.
• Assists in the evaluation of team members in a timely and professional manner to ensure their departmental and individual performance objectives are met.
• Receives, reviews and responds to questions from Project Management staff for employee development and resolving issues and implements corrective measures as necessary to ensure proper workflow and client satisfaction, escalating as necessary to the department Supervisor and/or Manager.
• Coaches, develops and mentors staff.
• May participate in the selection process of new employees.

Skills & Experience

Any combination of education and experience providing the required skill and knowledge for successful performance would be qualifying. Typical qualifications would be equivalent to:

• Four-year college degree or equivalent in Business, English, Foreign Language, Social or Applied Science, or another related field.
• English (B2‑C1) writing, speaking, and listening skills are essential.
• Minimum four years of successful project management experience within the translation/localization industry, preferably with background working on linguistic validation projects.
• Successful customer service/account management experience, typically a minimum of four years, including at least three years within the translation industry.
• Successful leadership or mentoring experience. Prior supervisory experience preferred.
• PMP Certification is a plus.
• Multi‑language reading comprehension and written proficiency are additional pluses.

Base Pay

$80,000 – $90,000 per year. Actual rate may vary based on factors including position offered, location, education, training, and experience. Total compensation may also include variable incentives, bonuses, benefits, and/or other perks as outlined in any formal offer.

Benefits

• Amazing benefits package.
• Generous paid time off starting at 25 days per year (10 sick days and 15 vacation days), plus company holidays, birthday day off, paid volunteer time, and 100% paid parental leave.
• Company-wide agile work policy with flexible work arrangements.
• Opportunities for training, professional development, and personal growth.
• Smart, engaged co‑workers and a global culture of diversity, innovation, and opportunity.

Candidates must reside in the following states to be considered

Federal, Arizona, California, Colorado, Connecticut, Florida, Georgia, Iowa, Illinois, Kansas, Massachusetts, Maryland, Maine, Michigan, Missouri, North Carolina, New Jersey, Ohio, Oregon, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Virginia, Washington, Wisconsin.

RWS embraces DEI

RWS embraces diversity, equity, and inclusion and promotes equal opportunity. We are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. All employment decisions at RWS are based on business needs, job requirements, and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability, or sexual orientation.

RWS will not tolerate discrimination based on any of these characteristics.