Public Safety Dispatcher (Part-time Experienced)

Part-Time Public Safety Dispatcher The Port of San Diego Harbor Police Department seeks your interest in a unique career opportunity as an experienced Part-Time Public Safety Dispatcher. A Public Safety Dispatcher is responsible for all incoming telephone calls to the Police Department, including 9-1-1 calls; handling the Police Radio; and documenting all activities in a computer-aided dispatch program while operating multiple computer systems. The ideal candidate has the following characteristics and skills: 2 or more years of experience as a public safety dispatcher in a law enforcement agency Exceptional multi-tasking ability Strong decision-making ability in a high stress environment Excellent listening, verbal, and written communication skills Attention to detail, accuracy, and thoroughness A team-player mentality and perspective; adaptable, dependable, and highly productive Thrives in a fast-paced, intellectually challenging environment Capable of handling the unexpected in a competent manner.

GENERAL PURPOSE Under general supervision, receives, evaluates and transmits emergency and non-emergency voice radio and telephone communications for the Harbor Police Department; dispatches public safety equipment and personnel in accordance with established policies and procedures; maintains records and logs; and performs related duties as assigned. DISTINGUISHING CHARACTERISTICS Positions in this class perform journey-level work in the Harbor Police Department dispatching routine and emergency equipment and personnel. ESSENTIAL DUTIES AND RESPONSIBILITIES The following statements are intended to describe the general nature and level of work performed by people assigned to this classification.

They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Answers multiple telephone lines, including 9-1-1, emergency, and business lines, and monitors Port of San Diego and marine radio frequencies to receive reports of emergency calls for service involving public peace and safety, including crimes in progress, medical emergencies, and fire incidents; receives reports of non-emergency calls for service including disturbances, traffic complaints, and crimes that have already occurred; receives and responds to requests for information. Elicits information from callers to ensure a proper response; documents complaints; determines appropriate jurisdiction; decides and takes proper action to resolve complaints; determines dispatch priorities.

Dispatches routine and emergency calls for service via radio to field personnel, including patrol officers, traffic officers, medics, and airport operations; maintains constant awareness of the location and activity of field personnel to ensure officer safety; monitors several police radio frequencies to maintain awareness of emergency situations occurring in and around District jurisdiction. Documents all information and retrieves information from the computer aided dispatch (CAD) system; conducts computer inquiries in several law enforcement databases to determine wants and warrants on persons, vehicles, and property; deciphers information received from these databases; operates deaf telephone equipment (TTY). Maintains a working knowledge of laws and regulations from the State of California, Department of Justice and Federal Communications Commission as well as internal policies and procedures.

Operate a variety of public safety communications equipment including a multi-channel radio, 9-1-1 emergency telephone equipment, computer aided dispatch system, instant recall recorders, marine radio, and a fire pager. Perform related duties as assigned QUALIFICATIONS Knowledge of: Standard office practices and procedures. Basic conflict resolution methods and techniques.

Basic customer relations' methods and practices applicable to a public safety dispatch function. Ability to: Speak and communicate clearly and concisely and modulate voice appropriately (in English). Elicit and explain information effectively and accurately to a wide variety of callers, including law enforcement, medical and fire personnel, local government officials and the public.

Reason clearly, analyze situations accurately, and adopt and develop effective courses of action under emergency and non-emergency situations. Maintain professional demeanor and response in handling sensitive, provocative and/or emergency calls/callers. Multitask and handle several telephone calls, radio transmissions, and computer functions simultaneously.

Record and relay numerous details accurately during routine phone calls as well as from callers under duress. Medical and retirement benefits are not offered for this position.