Quality Assessor
Teleperformance
Job Description
Quality Assessor Location: Work at home (UK)Contract: Permanent & full-time - flexibility requiredSalary: £31,500 Role Overview Working as a Quality Assessor for a presigious banking client, the post holder will be expected to complete quality checks and monitoring, provide insight into trends and how to overcome these and present findings in a meaningful and structured way. The successful candidates will ensure that consistency, fairness and high standards in Quality are not only met, but also exceeded. Competencies & Skills Required Solid understanding of how Quality can influence achievement of business objectivesHave an excellent command of the English languageStrong motivational skills to develop people’s attitudes and skillsExcellent communication skills to impart knowledge and informationCommitted, enthusiastic, positive and resilientAble to cope in a high-pressure environmentComfortable with adapting to fast paced changeAdvantageous to have experience within financial servicesAdvantageous to have previous QA experience Skills/personal attributes Accuracy and speedPresentation skills to report statistical information and conduct team briefsHigh level of numeracy and literacyAbility to take on new challenges and ideasExcellent communication skills both written and verbalSound coaching skillsAbility to undertake statistical analysisConfident and capable of communicating with client and team membersHighly organised with the ability to meet deadlinesAbility to cope under pressure What you get from us Perks at Work – Savings Discounts / Free Online ClassesHelp@Hand - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal AdviceCritical Illness – up to £10,000Cycle to Work SchemeEyecare support voucherHoliday Purchase SchemeLength of Service AwardsWorkplace PensionMonthly Inspire Awards – For the best of the bestRefer-A-Friend earns up to £1,200 for youMonthly Wellbeing WebinarsDedicated Employee Experience Progress – Here to support TP journey