Reception & Customer Service

Job Description Job Description Total Fire Protection is expanding rapidly, presenting an exciting and challenging opportunity to bring your fresh ideas, polished expertise, and collaborative attitude to support our growth. The Receptionist/Customer Service will be responsible for handling front office reception and administration duties, including greeting guests and offering them a beverage, answering phones, handling company inquiries, and sorting and distributing incoming mail, and posting outgoing mail and parcels. The Receptionist/Customer Service will provide assistance to job candidates, guests, and obtain information from walk-in customers.

As the Receptionist/Customer Service , you will report directly to the Office Manager and you will be the first point of contact for the entire organization, which requires a welcoming phone manner, positive attitude, and polished, professional appearance. At Total Fire Protection, our MISSION is simple, “Embracing Relationships, while keeping you safe, and delivering First Class Service.” You won’t just be a team member at Total Fire Protection, but a valuable contributor. Our diverse team members support one another as we work towards our common goal of bringing Fire and Life Safety to our customers nationwide.

Our Company culture has been built on the foundation of our CORE VALUES that define “Who We Are” and we hold each other accountable to these CORE VALUES . Our Five-Alarm Growth represents our commitment to embracing change, evolutionary action, continuous learning, constant improvement, and full engagement. We place the priorities of our Team First and our team members back it up through Do What You Say! execution.

Total Fire Protection believes that Do the Right Thing! builds loyalty, trust, and respect because We Care about our team members, our customers, and our community. Every team member brings their own expertise to Total Fire Protection and is encouraged to make their voice heard. We offer a family-oriented culture of teamwork and encourage continuous learning, a diverse atmosphere, and opportunities for career advancement.

Essential Duties and Responsibilities: · Live Our Values! · Understand Total Fire Protection’s strategy, business, and growth initiatives · Professionally answers telephones and directs the caller to the appropriate staff · Will transfer a caller to a staff member’s voice mailbox when the associate is unavailable · Provides callers with information such as company address, location, fax numbers, website, and other related information · Will take and retrieve messages for various personnel · Greet guests in a professional, friendly, hospitable manner · Receives, sorts, and forwards incoming mail · Signs for and sorts for distribution UPS and FedEx packages · Open and close reception area · Monitor email boxes and distribute emails accordingly · Provide general administrative and clerical support as requested · Assist users sending faxes and retrieve and properly disseminate incoming faxes. · General office administration. · Other responsibilities and tasks, as assigned. Requirements: · Polished and professional appearance. · Able to work assigned hours, arriving on time and remaining on the job through the shift. Shift can be 8am to 4pm or 10 am to 6pm.

Able to cover 8am to 6pm when necessary. · Proven front office experience handling high incoming call volume. · Pleasant and positive telephone manner. · Represent Total Fire Protection professionally at all times. · Calm under pressure. · Discretion to maintain confidential information. · Capability to function independently in a team environment with little supervision. · Proficiency in Microsoft Office including Outlook, Word, and Excel. · Bilingual Spanish speaker a plus. Think you have what it takes to be a Total Fire Protection team member? Apply to be a part of this dynamic organization!

Total Fire Protection is an Equal Opportunity Employer and does not discriminate against any applicant on the basis of race, color, religion, national origin, gender, marital status, age, disability, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance.