Remote Account Director, Community Solutions (Bulk Acquisitions)

Account Director, Community Solutions (Bulk Acquisition) | Ripple Fiber Location: Illinois Team: Bulk Community Solutions Reports to: VP, MDU (Mike Tarrant) Type: Full-time Travel: Up to 50% (primarily day trips; occasional overnights) About Ripple Fiber At Ripple Fiber, we deliver more than high-speed internet. We’re creating a ripple effect by producing opportunities and brighter futures for the residents of the communities we serve. Join America’s most innovative, industry-leading fiber internet company, and help shape the future.

We believe the biggest wave starts as a ripple. About Our Culture We are a dynamic, fast-growing, and innovative company driven by ambitious self-starters with entrepreneurial mindsets. Our fast-paced environment fosters creativity, collaboration, and initiative.

We are people-centric, placing strong emphasis on employee experience, career growth, and professional development. About the Role You’ll spearhead Ripple Fiber’s growth in multi-dwelling unit (MDU) communities by identifying, developing, and closing bulk agreements with builders, property managers, ownership groups, and HOA/board stakeholders. This is a strategic, field-heavy role requiring strong business development skills, contract negotiation expertise, and technical fluency.

You will navigate Right of Entry (ROE) and Bulk Internet Master Services Agreements (MSAs), coordinate with internal build teams, and ensure successful community launches. Responsibilities: Deal Strategy manage the legal redline process with internal counsel and stakeholders. Secure long-term agreements that optimize product penetration (managed Wi-Fi, HSI, video/streaming) and protect exclusivity where appropriate.

Launch stay engaged through install/launch to ensure resident activation and property satisfaction. Track results and course-correct to hit unit goals; assist in early lifecycle upsell/cross-sell (premium speed tiers, add-on services). Performance prepare weekly territory updates and quarterly account reviews.

Monitor competition and market dynamics; feed insights to leadership to refine offers and playbooks. Qualifications: Required 3–5+ years of field sales or account acquisition experience with complex, multi-stakeholder deals (telecom, multifamily, community sales, or related). Documented success exceeding quotas and closing contracts with property owners/PMs; comfort with long sales cycles.

Proven negotiation and contract proficiency (proposals, ROE terms, pricing constructs); detail orientation for forecasting. Working knowledge of fiber networks, managed Wi-Fi; able to translate technical concepts into business outcomes for non-technical audiences. Strong communication (in-person presentations, phone/email/Teams) and executive presence with boards and C-suite stakeholders.

Proficiency with MS Office (Excel, Word, PowerPoint) and CRM tools. Bachelor’s degree or equivalent experience. Preferred Experience selling bulk MDU agreements; familiarity with HOA governance and legal review cycles (redlines, exhibits, SLAs).

Prior work with new construction timelines and coordination across Engineering/Construction/Sales Ops. Key Performance Indicators (KPIs) New Bulk Contracts Executed (per quarter) Units Under Agreement and Revenue Booked (against quota) Resident Penetration/Activation Rate at launch + 90 days Cycle Time from first meeting to signed ROE Pipeline Health: coverage ratio, stage conversion, forecast accuracy Take the Lead