Remote Bilingual Customer Care Specialist (Spanish Speaking) (Hiring Immediately)

Remote | 30 Hours per Week | Colorado, New Jersey, Pennsylvania & Washington, DC

Pay: $19.00 per hour

At Leading Edge Extended Learning, we believe every interaction with a family matters.

As our Bilingual Customer Care Specialist, you'll be one of the first people our families connect with when they have questions about enrollment, billing, or our programs. We're looking for someone who genuinely enjoys helping others, stays calm under pressure, and thrives in a fast-paced environment where no two days are exactly alike.

This is a fully remote position supporting families across multiple states. Candidates must reside in Colorado, New Jersey, Pennsylvania, or Washington, DC and be fluent in both English and Spanish .

Schedule This is a 30-hour per week position.

Monday-Friday

12:00 PM - 6:00 PM Eastern

10:00 AM - 4:00 PM Mountain

What You'll Do As a Customer Care Specialist, you'll serve as a trusted resource for families by providing exceptional customer service and helping ensure a smooth experience from registration through ongoing program participation.

Responsibilities include:

Answer incoming phone calls from families and prospective customers

Respond to emails, text messages, and customer inquiries in both English and Spanish

Assist families with program registration and enrollment

Support customers with billing questions, payments, account updates, credits, and invoices

Maintain accurate customer records and detailed account notes

Make outbound follow-up calls regarding registrations, payments, and account questions

Process and manage state childcare subsidy documentation, vouchers, attendance reporting, payment collection, and account follow-up

Document and report technical issues when needed

Navigate multiple web-based systems including RingCentral and HubSpot

Deliver compassionate, professional, and solution-focused customer service during every interaction

Collaborate with teammates while successfully managing responsibilities independently

Perform additional duties as assigned

What We're Looking For Required Qualifications:

High school diploma or equivalent

Fluent in both English and Spanish

At least one year of call center or high-volume customer service experience

Ability to work Monday through Friday remotely during scheduled hours

Strong computer skills and confidence learning new technology

Excellent written and verbal communication skills

Outstanding organization and attention to detail

Ability to multitask while maintaining accuracy

Professional phone etiquette and customer-first mindset

Strong problem-solving and follow-through skills

Ability to work independently in a remote environment

This position reports directly to the Head of Family Services.

Benefits Although this is a 30-hour position, you'll enjoy many of the same benefits offered to our full-time leadership team, including:

Medical, Dental, and Vision Insurance

401(k) with automatic enrollment after eligibility requirements are met

Aflac Supplemental Insurance options

Calm Premium Membership

Employee Child Care Tuition Discount

Employee Assistance Program resources

Paid Holidays (state eligibility applies)

State-mandated Paid Sick Leave (amount varies by state)

Professional development and ongoing training

Opportunities for growth within a rapidly expanding organization

Our Hiring Process We strive to make our interview process straightforward and transparent.

Step 1: Application Review

Step 2: 30-minute virtual Zoom interview with our Talent Specialist

Step 3: Virtual interview with the Head of Family Services

Step 4: Employment offer and onboarding

Selected candidates will receive an invitation to schedule their initial Zoom interview at a time that works best for their schedule.

About Leading Edge Extended Learning Leading Edge Extended Learning partners with schools to provide high-quality before-school, after-school, preschool, and summer learning programs that inspire curiosity, build confidence, and create meaningful experiences for children.

We are committed to cultivating a love of learning that helps students achieve a lifetime of success while providing exceptional service to the families and school communities we serve.

If you're passionate about helping people, enjoy solving problems, and want to be part of a growing organization that values teamwork and outstanding customer service, we'd love to hear from you.

Leading Edge Extended Learning is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive workplace for all employees. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic under applicable federal, state, or local law.