Remote Customer Facing IT End-user Support

We are seeking a customer-focused and technically skilled IT End-User Support Specialist to provide frontline technical support to internal users. The ideal candidate will troubleshoot hardware and software issues, resolve helpdesk tickets efficiently, and deliver exceptional customer service while maintaining professionalism and empathy.

Key Responsibilities

• Provide first-level IT support via phone, email, chat, and in person

• Diagnose and troubleshoot hardware, software, network, and system issues

• Install, configure, and maintain desktops, laptops, printers, and mobile devices

• Manage user accounts (password resets, permissions, Active Directory updates)

• Support Microsoft 365 applications, VPN access, and enterprise tools

• Document incidents and resolutions in the ticketing system

• Escalate complex issues to Tier 2/3 support when necessary

• Maintain IT inventory and asset tracking

• Educate users on IT best practices and security awareness