Remote Customer Service - Temporary Mon-Fri

We are looking for people who enjoy helping others to successfully answer telephone calls from customers inquiring about goods and services from clients of Five Star Call Centers, while providing high-quality service with a helpful, professional attitude. This particular project is assisting clients with inquiries on debit card incentives, orders, and balances. This is a Bring Your Own Device position to work-at-home for individuals living in the states of: Alabama, Georgia, Idaho, Iowa, Indiana, Kansas, Louisiana, Michigan, Mississippi, Missouri, Nebraska, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, and Wyoming.

QualificationsPrevious 3-6 months customer service or customer support experience preferredPrevious 3-6 months call center or office background experience a plusBasic computer skillsQuick learner and able to work independentlyStrong phone and verbal communication skills along with active listeningMust be 18 years of ageA background check applicable with state and federal laws will be requiredResponsibilitiesManage large amounts of inbound calls in a timely mannerFollow communication "scripts" when handling different topicsIdentify customers' needs, clarify information, research and provide solutions and/or alternativesAccess company and client resources provided to accurately handle the callSeize opportunities to upsell products when they ariseSkillfully change from one task to another without loss of efficiency or composureBe available at your desk, maintaining punctuality and attendance at all scheduled timesRemain positive and professional in all customer interactionsFlexibility to cross train as requestedBring Your Own Device (BYOD)This position requires you to provide your own equipment and workspace. Must have verified internet service(secure, reliable and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection.) Hardware/Software Requirements: Processor: Intel® Core™ i5-8250U Series or greaterMemory: 8GB on Windows 10 or 11 64 bitsScreen Resolution: 1280x768 or higher, dual monitors requiredUSB DSP headsetClick here for an exampleNo Chromebooks, netbooks, or any type of tablet (Must be a laptop or a desktop)Up-to-date antivirus software must be installed on the platform and a recent scan completed. (Will be checked prior to allowing login to system) Windows Defender will work, no additional software neededFirewall must be enabled (Will be checked prior to allowing login to system)Must be hardwired to your modem or router/ No Wi-Fi or extendersClick her for the BYOD policy for full detailed list of requirements$14 - $14 an hour Shift differential (extra $1/hr nights & wkds) Work hours - Shifts between 7:00am-8:00 pm (CST) ; Work Days - Mon-FriPaid Training - typically 2-5 days in length from 8:00am-5:00pm (CST)Status - Full Time or Part Time Temporary; 16-40 hours per weekMust be available to work on the first and last business day of each month Five Star Call Centers values diversity and is committed to cultivating a professional, diverse workforce by hiring the best people available and providing the best service possible to our customers. Five Star Call Centers is an EOE/Veterans/Disabled/LGBT employer and participates in the E-verify program.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses.

These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.