Remote Forward Deployed Engineer - Oil, Gas, & Chemicals

Forward Deployed Engineer - Oil, Gas the FDE collaborates with that team but is focused entirely on the adoption and enablement work that determines whether a customer changes how they operate. Success is measured by the depth and consistency of customer adoption, the quality of value realized during the engagement, and the insights fed back to Customer Success and Product. DUTIES INCLUDE Pre-sales and pilot engagement: Participate in pre-sales conversations, technical working sessions, and pilot design — bringing operational credibility to discussions about how PicarroLink integrates into a customer's existing workflows, data environment, and compliance obligations.

Help define what success looks like and how it will be measured. Ongoing engagement with HSSE and Operations workers and leaders to build early alignment on objectives, establish relationships that support access and credibility during deployment, and ensure that pilot design reflects real operational constraints. User onboarding and training: Design and deliver structured, hands-on onboarding for Environmental, HSSE, and Operations personnel.

Build confidence in PicarroLink — alerts, dashboards, event interpretation, and daily data review. Develop site-specific superusers who can train and sustain adoption across shifts and personnel changes, reducing dependency on Picarro's presence over time. Workflow integration — detect, attribute, resolve: Coach customer teams through the full real-time emissions management workflow: detecting concentration events, interpreting back-trajectory attribution, correlating mobile survey data with fenceline signals, and executing documented resolution.

Drive this cycle into existing daily operational procedures and compliance practice shifting customers from reactive, schedule-driven programs to proactive, signal-driven operations. Picarro Link adoption and digital leadership: Own the goal of consistent, meaningful daily use of PicarroLink across Environmental and Operations functions. Lead on the software side — configuring detection thresholds, alerts, and dashboards in collaboration with the customer team; demonstrating and embedding digital ways of working as the new operational standard.

Make the shift to real-time feel natural and inevitable. Mobile survey enablement: Train customer personnel to operate the Mobile Survey Unit (UTV) for rapid fence-to-source investigation. Coach the use of meteorological and back-trajectory data to support defensible differentiation of on-site from offsite contributions.

Build customer capability to run targeted field investigations independently. Customer Success alignment and joint governance: Work closely with the assigned Customer Success Manager to maintain a real-time view of adoption health, workflow integration status, and value realization. Contribute to Quarterly Business Reviews, success criteria tracking, and customer health reporting.

Ensure Customer Success has the ground-level insight needed to manage the account effectively. Product feedback and customer-centric solution input: Translate direct field observations — workflow gaps, usability friction, unmet customer needs — into structured, actionable product feedback. Serve as a primary Voice of Customer input to the Product Owner and Industry Solution Director.

Identify patterns across engagements that should drive roadmap prioritization, UX improvement, or new use case development. Partner with Product to ensure what gets built reflects how customers actually work. Adoption playbook development: Contribute to repeatable onboarding, training, and workflow integration playbooks that scale the FDE model as Picarro grows.

Use AI tooling to document field learnings, structure templates, and accelerate knowledge transfer across engagements. Compliance context awareness: Maintain a working understanding of each customer's regulatory obligations — Refinery MACT, HON Rule, SSMP, and relevant fenceline action level frameworks — to ensure that PicarroLink configurations, workflow integrations, and reporting outputs align with compliance requirements and defensibility standards. QUALIFICATIONS Bachelor's degree in engineering, environmental science, chemistry, industrial operations, or a related field. 5+ years of experience in industrial or field-based roles spanning emissions monitoring, environmental programs, industrial operations, or digital solution deployment — including meaningful experience leading on the software and digital side: training teams on platforms, driving adoption of data-driven tools, and embedding digital workflows into operational practice.

This is not a hardware role; fluency with software-enabled ways of working is essential. Comfort working with real-time monitoring technology: familiarity with continuous emissions monitoring concepts — detection, attribution, LDAR, fenceline monitoring, VOC measurement — at a level sufficient to speak credibly with HSSE and Environmental practitioners. Understanding of how real-time data differs from passive or batch-based programs is important; depth in specific instrumentation is a plus but not the primary requirement.

Demonstrated training and enablement experience: proven ability to deliver structured onboarding and hands-on training to technical and operational audiences; track record of building user confidence and sustaining adoption across diverse facility workforces and shift-based environments. Industrial site fluency: comfortable operating on refinery and chemical plant sites, navigating site safety requirements, work permits, and the cultural expectations of major industrial operators. At ease with Environmental, HSSE, and Operations stakeholders across all levels.

Working knowledge of industrial data environments: familiarity with process control environments — DCS, PLCs, MODBUS, or equivalent — is extremely helpful for understanding the operational context in which PicarroLink sits and for credible conversations with plant technical teams. Strong interpersonal and communication skills: able to build trust rapidly with frontline operators and HSSE/Environmental leadership alike; effective at translating technical data into operational decisions; capable of influencing workflow change without authority. Motivated by industry change: genuinely energized by the challenge of shifting how the industry operates — not by maintaining existing practices.

Drawn to making real-time, data-driven emissions management the new standard, and willing to do the patient, consistent work that organizational change requires. AI tooling aptitude: comfortable incorporating AI tools into daily work to improve documentation quality, structure feedback, and accelerate playbook development. Ability to travel approximately 70% of the time to our headquarters in Santa Clara, CA.

The company reserves the right to require random drug testing for all applicable positions. The base salary range for this full-time position is $100-150k annually. Your base salary and title will be determined based on the location, experience, qualifications, skills, knowledge, level, and pay of employees in similar positions.

Medical, Dental, and Vision insurance Flexible Spending Account (FSA) and Health Savings Account (HSA) plans Life, Short-Term Disability, and Long-Term Disability Insurance Flexible Vacation Policy and Paid Holidays Employee Referral Program 401K Social events (summer picnic, holiday party, team lunches, etc.) On-site Health