Remote Google CCAI Developer, Technical Lead - Tuning & Optimization

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive. We are seeking a Google Contact Center AI (CCAI) Developer / Technical Lead to design, build, optimize, and operate enterprise-grade virtual agent and agent assist solutions.

This role goes beyond initial bot development and focuses heavily on post-production tuning, performance optimization, root-cause troubleshooting, and continuous improvement. The ideal candidate has deep experience with conversational AI platforms (Google CCAI / Dialogflow CX), understands contact center operations, and can diagnose and resolve complex NLU, dialog, integration, and platform issues that impact customer experience and business KPIs. This is a remote opportunity, based in the US.

What you'll be doing: CCAI Design