Remote Merchant Relationship Manager

Full-time Description About FFB Since opening our doors in 2005, FFB Bank has focused on one mission: to help businesses, professionals, and successful individuals reach their goals through personalized service and flexible financial solutions. As one of the top-performing community banks in the nation, FFB offers a full range of banking services, including business and personal accounts, specialized lending, and modern payments solutions. What It’s Like to Work Here We believe our people are our greatest asset.

That’s why we foster a supportive, collaborative workplace where employees are empowered to grow, contribute ideas, and make a real impact. Highlights include: Employee ownership through our ESOP program A collaborative, close-knit culture Opportunities to participate in community and networking events Benefits: Medical, dental, and vision coverage Life insurance Paid vacation 401(k) retirement plan Training relevant field preferred (e.g., Business, Finance, or related). Minimum 3–5 years of related experience in banking, merchant services sales, or relevant industry required.

Demonstrated ability to cross-sell and explain all products and services with confidence and authority. Knowledge of commercial banking products and services as well as strong understanding of federal compliance regulations preferred. Ability to take initiative and effect change within the Bank through consensus building, negotiation, and conflict resolution.

Experience with CRM's and Payment Gateways preferred. Proficiency with Microsoft Office Suite (Excel, Word, Outlook) required. Effective oral, written, and interpersonal communication skills with the ability to apply common sense to carry out instructions, interpret documents, understand procedures, write reports and correspondence, and speak clearly to customers, vendors and employees.

Strong organizational and time management abilities with attention to detail. Strong teamwork and relationship skills to lead collaborative efforts, foster alignment, and drive results across teams. Ability to take initiative and impact change within the Bank through consensus building and conflict resolution.

Willingness to take on special projects and perform other duties as assigned, beyond core responsibilities, to support team and organizational needs. Commitment to continuous learning and professional development to stay current with industry standards and best practices. Ability to maintain authenticity and integrity in all professional interactions, ensuring trust and credibility with stakeholders.

Capable of managing multiple priorities and meeting deadlines in a dynamic environment. Ability to work independently with minimal supervision and as part of a team. Proven ability to adapt to changing priorities and procedures.

Current driver’s license and a vehicle with appropriate insurance coverage if required to drive while performing assigned duties and responsibilities. Salary Description $85,000 Annual Salary