Remote PBM Clinical Account Manager

Position Summary: This open position is seeking a strategic, client-focused professional to lead and develop strong relationships with key decision-makers in the healthcare space. In this role, you'll oversee account management, ensuring client satisfaction, retention, and trend management, while analyzing pharmacy data to provide actionable insights. You’ll collaborate with clients to develop clinical strategies, execute contract renewals, and contribute to process improvements.

Position Responsibilities: Establish and develop relationships with key client decision-makers to understand their healthcare strategy and goals Provide oversight of client account management team with a focus on member and client satisfaction, trend management, and client retention Partner with account team members to provide best-in-class member and client service Support member issue resolution at client-level Identify and contribute to process improvement efforts within the team Responsible for management and execution of client contractual requirements Responsible for client retention including execution of contract renewals Analyze and interpret pharmacy claims data to identify clinical trends and insights for individual clients Meet with clients to discuss clinical trends, review relevant pharmacy data, and provide recommendations with supportive rationale for clinical management strategies Interpret current pharmacy and healthcare trends and provide proactive recommendations Incorporate treatment or completion of managed care residency Prior account management experience preferred Proficient in Microsoft Office Suite with emphasis on Microsoft Excel Experience working with large datasets and analyzing raw data in Excel Ability to balance multiple complex projects simultaneously Exceptional written and verbal communication skills Flexible, highly organized, and able to shift priorities easily Attention to detail