Remote Senior Call Center Representative

Remote Senior Call Center Representative

TechOp Solutions is seeking Senior Customer Service Representatives with exceptional communication skills, strong analytical abilities, and a commitment to service excellence. The ideal candidate will be detail‑oriented, adaptable, and thrive in a fast‑paced, high‑volume environment.

Responsibilities:

• Answer and track incoming calls
• Prepare and submit accurate, detailed reports in government systems
• Train and onboard new CSRs
• Conduct database and open‑source research
• Route and expedite calls appropriately
• Other duties as assigned

Requirements:

• 5+ years experience in a call center
• Associate's Degree
• Proven ability to multitask simultaneously while communicating and inputting data
• Strong written and verbal communication skills
• Proficiency with telephony systems, CRMs, and Microsoft Office Suite
• Experience handling sensitive information

Remote position. Candidate must reside within Miami, FL or nearby cities.

Seniority Level

• Mid‑Senior level

Employment type

• Full‑time

Job function

• Other
• IT Services and IT Consulting