Remote Senior Presales Engineer & Technical Architect

About the job

This position is needed to enable our customers to build the future of communications. The Twilio Principal Presales Engineer role is a critical part of the sales team, responsible for delivering the technical win for customer accounts. They lead the technical pre‑sales relationship, propose technical architectures, demonstrate the product, anticipate concerns, and offer creative solutions.

They build customer trust in Twilio solutions.

Principal Presales Engineers should be comfortable engaging a CEO or sketching out an API flow on a whiteboard with customer software engineers.

As a Principal Presales Engineer, you will be a recognized pre‑sales expert and technical influencer by sales leaders. You will run even the most complex opportunities independently, communicate across departments and functions, and own the strategic vision for the customer’s organization over multiple calendar years. You will be the go‑to technical person for the sales team, mentoring and uplifting peers while preventing yourself from becoming a single point of failure.

You will also grow peers and partners in other departments and bring customer insights to the broader team.

Responsibilities

• Partner with Account Executives to execute pre‑sales activities including opportunity qualification, demonstrations, proof‑of‑concept, RFP, design documentation, technical presentations and enablement sessions.
• Lead technical discovery sessions with customers to uncover their needs and difficulties, demonstrating our capability to facilitate their success and address their challenges effectively.
• Build and present powerful and complex presentations and product demos to showcase the capabilities of Twilio Communications Products.
• Establish yourself as a trusted advisor to customers, introducing innovative solutions and architectures that catalyze and propel innovation.
• Contribute to the broader Solutions Engineering community through knowledge sharing, constructing demonstration materials, and creating reusable presentations.

Qualifications

• Bachelors and/or Masters degree in a technical discipline (Engineering, Mathematics, Computer Science) or equivalent practical experience.
• Minimum of 8 years in a solutions engineering (pre‑sales) role, specializing in the sale of complex technical products, or 10+ years of professional experience supporting technical products, with customer‑facing experience.
• Previous experience with customer engagement and supporting products and technologies, communicating the ROI of products across various use cases.
• Demonstrates exceptional technical proficiency and thought leadership, actively contributing to shaping the team’s strategy.
• Superior written and verbal communication skills, effectively communicating strategic vision and inspiring and influencing others at all organizational levels.
• Customer‑focused problem solver, adept at balancing innovative technical solutions with the customer’s best interests.
• Excellent time management and prioritization skills, handling competing priorities in a fast‑paced environment.
• Previous software development experience in one or more of the following areas:
  • Backend (Java, C#, Node.js, Python, PHP)
  • Web development (JavaScript, HTML/CSS, frontend frameworks – React, Vue.js, Angular)
  • Experience building with REST APIs

Desired

• Experience managing strategic accounts and evangelizing new use cases and technology in regulated verticals.
• Specify education, previous job experience, certifications, technical skills and soft skills required.
• Familiarity with cloud platforms (Amazon Web Services, Google Cloud, Microsoft Azure) and cloud application architecture.
• Previous experience in Telecom, SIP, Contact Center, or Security.

Location

This role will be remote and is not eligible to be hired in CT, NJ, NY, WA, PA or the surrounding areas of San Francisco, CA, Oakland, CA, or San Jose, CA.

Travel

Approximately 25% travel is anticipated.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Compensation

The estimated pay ranges for this role are as follows:

• Based in Colorado, Hawaii, Minnesota or Vermont: $138,872.00 - $173,590.00.
• Based in Washington D.C., Illinois, Maryland, Massachusetts or California (outside of the San Francisco Bay Area): $146,592.00 - $183,240.00.
• Based in New York, New Jersey, Washington State, or the San Francisco Bay area, California: $154,304.00 - $192,880.00.
• This role may be eligible to participate in Twilio’s equity plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.
• This role is eligible to earn commissions.

The successful candidate’s starting salary will be determined based on permissible, non‑discriminatory factors such as skills, experience, and geographic location.

Application deadline information

Applications for this role are intended to be accepted until July 19, 2026 but may change based on business needs.

Equal Opportunity Employer

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E‑Verify program in certain locations, as required by law.