Remote Strategic Account Manager

Full-time Description Remote with travel as needed, must be located in a service area. Successful candidate will be located in one of the following locations: ALABAMA, ARKANSAS, FLORIDA, GEORGIA, ILLINOIS, INDIANA, KANSAS, KENTUCKY, LOUISIANA, MARYLAND, MICHIGAN, MISSOURI, NEW JERSEY, NEW YORK, NORTH CAROLINA, OHIO, SOUTH CAROLINA, TENNESSEE, TEXAS OR VIRGINIA. Clearwave Fiber is one of the nation’s largest independent fiber providers, delivering fast, reliable connectivity solutions to businesses, communities, and residents across multiple states.

Following the combination of Clearwave Fiber and Point Broadband, our expanded organization is accelerating growth, investing in next-generation fiber infrastructure, and creating exciting opportunities for driven professionals who want to make an impact. The Strategic Account Manager serves as the primary relationship owner for key enterprise and strategic accounts, ensuring an exceptional customer experience while driving long-term revenue growth and retention. This role requires a consultative sales professional who can build executive-level relationships, identify business challenges, and align fiber, connectivity, voice, and managed solutions to customer needs.

Success in this role requires strong business acumen, proactive account planning, cross-functional collaboration, and the ability to navigate complex customer environments. The ideal candidate thrives in a fast-paced, growth-oriented organization and is passionate about delivering measurable customer value. In addition, the successful candidate will have familiarity with enterprise, municipal, healthcare, education, or multi-site commercial customers.

What you will do: Strategic Account Management Serve as the primary point of contact and trusted advisor for assigned strategic and high-value customer accounts. Develop and execute comprehensive account strategies focused on customer retention, revenue growth, and long-term partnership development. Build and maintain strong relationships with executive stakeholders, decision-makers, and operational contacts within customer organizations.

Lead regular business reviews with customers, presenting service performance metrics, growth opportunities, and strategic recommendations. Revenue Growth equivalent experience may be considered. Minimum 5 years of strategic account management, enterprise sales, or B2B relationship management experience, preferably within telecommunications, fiber broadband, technology, or managed services industries.

Proven success managing complex customer relationships and growing revenue within existing accounts. Strong consultative selling, negotiation, and presentation skills with the ability to influence stakeholders at all organizational levels. Experience managing large or strategic commercial accounts with multiple decision-makers and long sales cycles.

Strong analytical and problem-solving skills with the ability to interpret business data and develop actionable recommendations. Excellent organizational skills with the ability to manage multiple priorities and deadlines in a fast-paced environment. Proficiency with CRM platforms (Salesforce preferred) and Microsoft Office Suite, particularly Excel and PowerPoint.

Valid driver’s license with the ability to travel throughout assigned markets as needed. Preferred Qualifications Experience supporting enterprise, government, education, healthcare, carrier, or municipal accounts. Knowledge of fiber-optic technologies, Ethernet services, SD-WAN, Wi-Fi solutions, VoIP, and managed services.

Familiarity with FTTH, enterprise fiber deployments, and telecommunications service delivery processes. Understanding of networking fundamentals including TCP/IP, routing, switching, and WAN technologies. Experience working within a high-growth telecommunications or fiber organization.

Day-One Benefits Include: Competitive pay - Base + Commission Medical, Dental, Vision – protect yourself and your family starting your first day. 401(k) with Immediate Match – plan your future with company contributions vested upon hire. Up to 20 Days PTO in Year One – because balance fuels performance. Company-Paid Life