Retail Sales & Operations Executive

Key Responsibilities:Provide on-site sale of CMLink Products to consumersAddress all customers’ enquiries and requirements such as bill enquiries, SIM replacement and maintain Brand reputationEnsure sales promotion materials are adequate and properly displayedDevelop and maintain effective partnerships with partnerMonitor stock level of CMLink products and POS materials at store; highlight for replenishment when requiredMonitor and maintain store cleanliness and presentation to ensure a pleasant CMLink environment.Ensure that all customers receive a high level of service and have a positive CMLink experienceAnalyse customer issues and propose suggestions for improvement Collate competitive information through customer engagement and propose sales activities to increase sales Provide tier 3 support to Customer Service Support in addressing customer’s issues and trouble tickets Online Order Verification and bill adjustments where necessary Requirements of the CandidateMinimum 5 years’ working experience in local telecommunication environment specifically in mobile businessGood interpersonal and communication skillsProficient in MS Word and MS ExcelPreferably bilingual with proficiency in both Chinese and English (read and write)Customer service oriented