Sales Support Executive

Join a growing tech business where you'll make a real impact. We're recruiting for an established technology business looking for a proactive Sales Support Executive to join its commercial team. The business combines two specialist divisions:An established Managed Service Provider (MSP) delivering IT support, cloud, Microsoft 365 and cyber security solutions.A growing software business developing compliance and contractor management platforms used by major organisations across the UK and Europe.

With 100+ customer sites and ambitious growth plans, this is an opportunity to play a key role in a business that's expanding fast.The Opportunity This is more than a typical sales support role. Working closely with the Sales Director, technical teams and software specialists, you'll support the entire customer journey-from enquiries and quotations through to renewals, customer engagement and account growth. As the business becomes more customer-focused, you'll also have the chance to take ownership of customer success initiatives and help shape the role as it evolves.Tamworth Hybrid (after probation) Circa £30,000 + BenefitsWhat You'll DoPrepare quotations, proposals and service agreementsManage Microsoft 365 licensing, renewals and customer communicationsSupport customers from enquiry through to onboardingCoordinate with technical teams to deliver a seamless customer experienceArrange customer meetings, demos and account reviewsMaintain CRM records and sales reportingTrack renewals and commercial opportunitiesBuild strong relationships with existing customersIdentify cross-sell and upsell opportunitiesKeep customers informed about new services, features and product updatesAbout You You'll be organised, proactive and enjoy building lasting customer relationships.

You'll ideally have:Experience in Sales Support, Sales Administration or Customer SuccessExcellent communication and customer service skillsStrong organisational skills and attention to detailGood Microsoft Office skillsThe ability to manage multiple priorities in a fast-paced environmentNice to HaveExperience within an IT Managed Service Provider (MSP)Knowledge of Microsoft 365, cloud services or cyber securityExperience using CRM systems