Sales Support Specialist
Elsevier Sp. z o.o. Company
Job Description
About the Role
The Sales Support Specialist will play a crucial role in supporting the sales team for business success by managing administrative tasks, providing customer service, and assisting with sales strategies. Responsibilities include supporting sales to ensure customer satisfaction.
Responsibilities
Providing exceptional customer service by responding to customer inquiries, providing product information, and resolving issues.
Coordinating with other departments to ensure timely delivery of products and services to customers.
Assisting the sales team to improve customer satisfaction, this will include issue resolution, billing, invoicing, order processing, legal coordination and contract implementation.
To onboard and execute on sales closes and navigate any roadblocks.
Developing and maintaining relationships with the sales team , key customers and stakeholders
Identifying opportunities for process improvements within the sales team and implementing best practices.
Providing support for onboarding and all steps of the sale.
Requirements
Demonstrate a comprehensive understanding of sales processes and procedures.
Fluent in English. Russian is a plus.
Detail-oriented and highly organised, with the ability to juggle multiple priorities and to prioritise.
Strong relationship-building and communication skills.
Proactive, efficient and adaptable, comfortable working both independently and in teams
Experience working with CRM systems and other sales tools.
Ability to analyse data and generate reports using Microsoft Excel or similar software.
Dedicated customer service focus and a determination to achieve outstanding outcomes.
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