Salesforce Developer

Overview

PagerDuty is looking for an experienced Salesforce Developer to design and implement a world‑class, global network. As a Salesforce Developer, you will help design, build, and support PagerDuty's growing enterprise application environment – ensuring availability, reliability, and security for our users and critical business data.

Responsibilities

• Develop and maintain complex Apex classes, triggers, Lightning Web Components (LWC), Visualforce pages, Flows and other declarative configuration to support business requirements and system integrations.
• Build robust integrations between Salesforce and other enterprise systems including Zuora, CPQ, Marketo, and DocuSign using REST/SOAP APIs and middleware solutions.
• Leverage AI tools, including Claude Code and Claude Cowork, to drastically reduce manual configuration friction, automate multi‑step administrative tasks, accelerate development velocity, and contribute to the company's AI‑native goals.
• Design and implement Agentforce‑based solutions to automate business processes, such as intelligent case triaging and deflection, and enhance internal agent capabilities with contextual AI assistance.
• Write clean, maintainable, and well‑documented code following Salesforce development best practices and design patterns.
• Collaborate closely with Product Management and business stakeholders to proactively define, refine, and translate high‑level business goals and product requirements into precise, scalable technical designs.
• Implement automated test coverage and deployment strategies using modern DevOps practices.
• Mentor junior developers and contribute to code reviews and technical documentation.
• Work closely with Finance, Sales, Marketing, Customer Success, and Product Management on inter‑related projects and initiatives.

Qualifications

• 5+ years of Salesforce development experience in a high‑growth technology company.
• Strong proficiency in Apex programming, Lightning Web Components, Visualforce, and SOQL/SOSL.
• Experience leveraging Generative AI tools (e.g., Claude Code, GPT models) for code research, writing, testing, and accelerating the development lifecycle.
• Strong technical knowledge and experience with Salesforce.com declarative development including Flow.
• Experience with Salesforce APIs, integration patterns, and middleware solutions.
• Proven track record of building complex customizations and integrations in Salesforce.
• Salesforce Platform Developer I Certification strongly preferred.
• Experience with Salesforce CPQ or Revenue Cloud development preferred.
• Strong understanding of Salesforce governor limits and optimization techniques.
• Proficiency in version control systems (Git) and modern DevOps practices.
• Experience with Agile development methodologies.
• Excellent problem‑solving skills and attention to detail.
• Strong communication skills and ability to work cross‑functionally.
• Self‑starter with ability to deliver projects on‑time in a fast‑paced environment.

Benefits

• Company equity*
• ESPP (Employee Stock Purchase Program)*
• Retirement or pension plan*
• Generous paid vacation time
• Paid holidays and sick leave
• Dutonian Wellness Days & HibernationDuty – companywide paid days off in addition to PTO
• Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non‑pregnant parent (some countries have longer leave standards and we comply with local laws)*
• Paid volunteer time off: 20 hours per year
• Mental wellness programs

*Eligibility may vary by role, region, and tenure

Location Restrictions

• Australia: Northern Territory, Queensland, South Australia, Tasmania, Western Australia
• Canada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon
• United States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming

Equal Employment Opportunity

PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy.

PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email [email protected] and we will work with you to meet your accessibility needs.

PagerDuty uses the E‑Verify employment verification program.