Salesforce Support Administrator

About the Role

This is a hands‑on Salesforce Support role, where support and platform stability are your primary focus. You will act as a key point of support for users and systems, ensuring smooth operations, quick issue resolution, and high‑quality delivery across environments. You will play a critical role in both day‑to‑day support activities and pre‑release validation, working closely with development and testing teams while maintaining a strong support‑first mindset.

Responsibilities

• Service Operations: Ensure smooth day‑to‑day operation of Salesforce by managing incidents and service requests within agreed SLAs, maintaining high system availability and a consistent user experience across markets.
• Application Support: Provide hands‑on support to users, diagnosing and resolving issues efficiently while escalating complex cases when needed, ensuring minimal disruption to business operations.
• Support for Testing & Environments: Collaborate closely with testing teams to support user acceptance testing (UAT) and non‑production environments.
• System Configuration and Optimisation: Leverage Salesforce’s out‑of‑the‑box capabilities to configure and enhance platform features, improving usability and reducing dependency on full development cycles.
• Problem Management and Root Cause Analysis: Investigate system behaviours across environments, distinguishing between defects, configuration issues, and integration dependencies, and driving effective, long‑term solutions.
• Communication and language skills: Communicate confidently and clearly in both Polish and English, adapting your language and style to suit diverse audiences. You’ll facilitate collaboration across international teams, ensuring shared understanding and smooth delivery across markets.

Qualifications

• Solid understanding of the Salesforce ecosystem, familiar with development concepts and technologies such as Apex, SOQL, Platform Events, Connected Apps.
• Hands‑on experience in Salesforce support, including user management, configuration, and platform support (Salesforce Administrator certification is highly valued).
• Strong understanding of integrations and APIs.
• Familiarity with Service Management Practices.
• Proven ability to manage competing priorities, solve complex problems, and work effectively in a multi‑vendor, international environment.

Benefits

• Real opportunities for growth – enjoy access to a variety of internal learning and external development initiatives.
• A fully free mental health platform with access to certified professionals: psychologists (including child psychologists), dietitians, business coaches, and physiotherapists.
• Relaxed team integrations – kayaking, cycling, workshops, team outings… we enjoy spending time together, and we make it happen regularly.
• Move your body, clear your mind – you can use Multisport card or use private health care coverage.
• A truly international environment – we collaborate with teams from Mexico to Australia. Sounds exciting? That’s just our everyday reality.

Office Life

• Company parking where you can book a parking place.
• Weekly team lunches – enjoy vouchers to nearby restaurants (yes, sushi included!).
• Brand new office in a prime location – Gdański Business Center in Warsaw, just 5 minutes from Dworzec Gdański metro station. Inside: 3 types of coffee, ping pong, and a chillout room. Tempted?
• Flexibility is not a buzzword – hybrid work model (2 days a week at the office) and flexible hours are our standard, not a perk.