Scotiabank Team Manager - Customer Service

Become a pivotal leader at Scotiabank as the Team Manager for Customer Service in Montreal, Quebec. Focus on coaching a team while driving service excellence and achieving performance goals. As the Team Manager, you will motivate your team of Customer Service Representatives and Investment Representatives to deliver exemplary service while reaching business targets.

You will be instrumental in performance reviews, skill development, compliance, and change management. Your leadership will be crucial in ensuring every client interaction meets Scotiabank's high standards. Key Responsibilities: • Provide leadership and coaching for CSRs and IRs • Drive customer service excellence and goal achievement • Assess team productivity and training needs • Collaborate with management on service delivery improvements • Lead regular team meetings to maintain engagement Requirements: • Minimum of 3-5 years of financial industry experience • Previous management experience is essential • Proven ability to coach and elevate service standards • Fluent in both French and English • Strong command of analytics and Excel tools Shape the future of customer service through effective leadership at Scotiabank in Montreal. #J-18808-Ljbffr