Senior Account Manager, Mass Retail

Senior Account Manager, Mass Retail at Balsam Brands

We are seeking a highly driven Senior Account Manager with a passion for building and scaling business with major Mass Retail partners. We’re looking to take ownership of strategic accounts, including Target, Walmart, Lowe’s, and other key retailers, across both in-store and eCommerce channels.

In this role, you’ll own the P&L, define and execute sales and marketing strategies, drive account growth, and ensure flawless execution across the business. You’ll also mentor and develop one direct report (Account Manager) to deliver exceptional results.

This full‑time position reports to the Head of Indirect Sales and is located in Boise, ID. The hybrid model requires Monday, Tuesday, and Wednesday in‑office.

What you’ll do

• Own and manage the full P&L for key Mass Retail accounts.
• Develop and execute growth‑focused sales, marketing, and channel strategies for both in‑store and eCommerce businesses.
• Build and maintain strong relationships with retail partners, acting as the primary point of contact.
• Analyze performance, market trends, and category dynamics to optimize assortment, pricing, promotions, and forecasting.
• Navigate retailer‑specific systems and portals (e.g., Target Partners Online, Walmart Retail Link, Lowe’s Vendor Portal) to manage item setup, reporting, forecasting, and compliance.
• Utilize and oversee EDI workflows, ensuring accurate order flow, chargeback prevention, inventory alignment, and operational efficiency.
• Collaborate cross‑functionally with Marketing, Operations, Finance, Supply Chain, and Product teams to ensure best‑in‑class execution.
• Lead quarterly and annual business reviews and deliver clear, compelling presentations to internal and external stakeholders.
• Guide direct reports and functional team members by identifying growth opportunities, leveraging team strengths, and developing members toward organizational effectiveness.

What you bring to the table

• 11+ years of account management experience, preferably with Mass Retailers (Target, Walmart, Lowe’s, or similar).
• Proven experience owning P&L and delivering revenue growth in retail or CPG environments.
• Strong understanding of omnichannel retail, including in‑store and online merchandising fundamentals.
• Demonstrated proficiency with retailer portals (e.g., Retail Link, Partners Online, Lowe’s systems) and EDI processes.
• Excellent analytical skills with the ability to interpret data and translate insights into actionable strategies.
• Leadership experience managing or mentoring team members.
• Outstanding communication, relationship‑building, and presentation skills.
• A strategic thinker with a hands‑on, results‑driven approach.
• History of autonomous work without direct regular oversight.
• Bachelor’s degree required.

About Us

Balsam Brands is a global, omnichannel retailer with roots in holiday and home décor. We strive for excellence and offer a people‑first culture that values relationship building, authenticity, and doing the right thing. Our teams grow in Boise, the Bay Area, Dublin, the Philippines, Canada, and Mexico.

Our mission is to create joy together. We empower our team and partners to love what they do, provide products and experiences that inspire meaningful moments with family and friends, and give back to our communities in impactful ways.

• Check out our flagship brand, Balsam Hill: www.balsamhill.com
• Balsam Brands in Forbes: https://bit.ly/balsambrandsforbes2023
• Balsam Brands on LinkedIn: http://www.linkedin.com/company/balsam-brands/
• Glassdoor: https://bit.ly/balsambrands-glassdoor

Benefits

For permanent, full‑time team members, we offer a competitive compensation and benefits package:

• Competitive compensation, including a cash‑based incentive plan; salary is reviewed yearly.
• Comprehensive Medical, Dental, and Vision coverage, with 100% coverage of monthly premiums for team members.
• Up to $2,000 annual funding toward HSA accounts.
• Medical, transit, dependent care FSA.
• Infertility coverage on all medical plans.
• Generous parental leave program with flexible return options.
• Company‑paid life and AD&D insurance.
• Company‑paid short and long‑term disability insurance.
• 401(k) with dollar‑for‑dollar company match up to $4,000 per calendar year.
• Employee Assistance Program (EAP) and other mental health and wellness perks.
• Paid holidays, annual shutdown week, PTO, and volunteer time‑off (VTO) packages.
• Paid 5‑week sabbatical leave after 10 years of employment.
• Annual continuous learning benefit up to $1,000 per person per fiscal year.
• Up to $300 flexible reimbursement for new team member’s work‑from‑home setup.
• Generous merchandise discount for team members.
• Identity theft protection, subsidized parking, monthly wellness, pet insurance, accident & critical illness insurance.

The base pay range for this position is: $144,000 – $180,000. Placement within the posted salary range depends on geographic location, experience, skills, alignment with role requirements, and other job‑related factors.

At Balsam Brands we are committed to building a diverse, equitable, and inclusive team. We are an equal‑opportunity employer and encourage people from all backgrounds, ages, abilities, and experiences to apply. We do not discriminate on the basis of protected classes and will provide reasonable accommodations for individuals with disabilities.