Team Description
The Order to Cash team is a truly global team, sitting in three (3) locations: Dublin, Ireland, Austin, TX and Gurgaon, India. This team is led by the Sr. Billing Manager. We are both an internal and external customer facing team. The team is a high-performing, collaborative team, made up of overachievers and driven professionals.
We are looking to speak to candidates who are based in Gurugram for our hybrid working model.
Position Responsibilities Include
Monitors and responds to queries inside the Marketplace Billing inbox
Monitors and responds to internal queries received over email or slack channels
Responds and supports internal queries on the finance review process
Participates in finance review for all Marketplace opportunities; AWS, Azure and GCP
Provides assistance in clean up of historical open payments and credit memos
Routes incoming orders for MongoDB legal execution
Works in Legal Agreement Conga queue for all Marketplace related agreements
Reviews ordering documents to confirm ordering details are correctly entered into sales and financial accounting systems
Reviews and approves SalesForce.com opportunities
Reviews and approves Netsuite sales orders
Creates invoices
Assists in reconciliation of accounts / sales orders as requested by revenue
Works late nights and weekends during quarterly closing periods
Ensures internal and external customer satisfaction
Assists with updating various monthly tracking reports
Special projects as related to administration, operational and accounting needs Candidate Profile Includes
Minimum of 2+ years experience working in billing billing and/or order management.
Experience within Marketplace Cloud Providers is a plus.
Experience reconciling accounts and researching transactions.
Enjoys working through large volumes of orders.
Experience in a fast paced environment supporting corporate customers.
Completes tasks in a timely and accurate manner.
Courteous, professional and passionate about providing the highest level of customer service.
Strong attention to detail, quality of work is consistently clean.
Prior experience with Salesforce and NetSuite preferred.
Intermediate to advanced Microsoft Excel skills.
Familiar with legal agreements and contracts relevant to order processing.
Ability to be flexible and adapt with a rapidly growing company and demands for process development and change. About MongoDB
MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI.
Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.
With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.
Our compass at MongoDB is our guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB.
