Senior Customer Success Leader Remote

Join Trilogy as a Senior Customer Success Leader, specializing in enterprise renewals and remote engagements. Leverage AI technology to secure valuable contracts and build lasting relationships.This role requires a seasoned professional ready to manage the renewals lifecycle for high-value accounts effectively. With at least eight years of relevant experience, you'll navigate complex negotiations and execute renewals with precision.

Your efforts will focus on developing AI-powered strategies to optimize customer retention and enhance revenue growth without the constraints of traditional sales environments.Key Responsibilities:

• Drive high-touch engagement with key customers
• Optimize structured renewal strategies and methodologiesRequirements:
• 8+ years in CSM or relevant roles
• Hands-on experience with $100K+ renewals
• Excellent English verbal and written skills
• Experience with AI tools in sales contexts
• Must work U.S. business hoursExcel in a customer-focused role where your expertise aligns with cutting-edge technologies at Trilogy.

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