Senior Director, Healthcare Operations & Expansion

Overview

At WelbeHealth, we serve our communities’ most vulnerable seniors through shared intention, pioneering spirit, and the courage to love. These core values and our participant‑focus lead the way no matter what.

The Program Director of Operations is accountable for the oversight of specific components of program operations and key initiatives as determined by the Regional Vice President of Operations (RVP). This role must manage across multiple functions and complex projects simultaneously, as the specifics of these responsibilities may vary from program to program. In addition, the Director of Operations is accountable for managing program performance to meet growth and expansion goals inclusive of financial performance.

Key Responsibilities

• Lead key initiatives as directed by the RVP of Operations across all program areas—including participant and staff satisfaction, compliance, growth, and program innovation.
• Oversee program areas and functions identified by the RVP of Operations, such as transportation, engagement, behavioral health, marketing and enrollment, and day center operations, including hiring, training, supervising, and mentoring staff.
• Provide interim executive leadership to fill key vacancies, including Acting Executive Director and Program Director, for both remote and on‑site coverage as needed.
• Provide appropriate coverage to support the Program Director and center operations, ensuring contracts meet prospective and enrolled participant needs.
• Oversee center expansion activities, including alternative care sites and mobile clinic operations, compliance, and organizational structure.
• Collaborate with key stakeholders to ensure the delivery of compliant, high‑quality care while maintaining regulatory standards.
• Identify critical need areas for standardization and improvement, utilizing audits, on‑site reviews, and other sources of inconsistencies or challenges, and implement solutions that ensure financial efficiencies.

Job Requirements

• Cover Southern California markets with travel between sites 80% of the time (Long Beach, North Hollywood, San Bernardino, Coachella Valley).
• Bachelor’s degree in a relevant field; five (5) or more years of relevant management experience may be substituted; master’s degree preferred.
• Minimum of seven (7) years of experience in healthcare operations.
• Experience managing teams and initiatives across multiple operational functions in a matrix structure.
• Five (5) to seven (7) years of supervisory experience; demonstrated ability to mentor and develop team members in senior care or healthcare program preferred.
• Highly motivated, self‑directed, able to execute tasks in a quickly changing environment and make sound decisions in emergency situations.
• PACE experience preferred.

Benefits

• Medical, Dental, Vision insurance coverage.
• 17 days of personal time off (PTO), 12 holidays observed annually, and 6 sick days.
• 401(k) savings plan with match.
• Comprehensive compensation package including base pay, bonus, and equity.
• Additional benefits.

Compensation

Base salary range: $159,939.07 – $211,119.57 USD.

Equal Employment Opportunity Statement

At WelbeHealth, we embrace and cherish the diversity of our team members, and we’re committed to building a culture of inclusion and belonging. We’re proud to be an equal‑opportunity employer. Applicants are considered without regard to race, color, religion, sex, gender identity, sexual orientation, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member), pregnancy or other status protected by applicable law.